Observability Engineer

Job Description

Job Description

Observability Engineer

Department : Information Technology

Location :  On-site

About the role

We’re hiring an Observability Engineer in our Information Technology department to own and evolve our production monitoring and telemetry platform. You’ll partner with Dev and IT teams to instrument applications, build meaningful dashboards and monitors, maintain alerting and on-call flows, and consult on the best observability tools and patterns for the organization. This role combines hands-on implementation with cross-team collaboration and a focus on keeping our metrics, dashboards, and alerts accurate, actionable, and relevant. We're looking for a self-starter who is highly motivated and comfortable driving work with minimal supervision.

What you’ll do (core responsibilities)

• Build, maintain, and improve dashboards and monitors across the stack so teams can quickly understand system health and reliability.
• Partner with business, development and IT teams to design, instrument, and roll out metrics, logs, and traces that track service health and user impact.
• Keep metrics, dashboards, synthetic checks, and alert rules up-to-date, relevant, and aligned with business priorities.
• Own alert lifecycle : define thresholds, reduce noise / alert fatigue, route and escalate alerts, and refine alerting through post-incident analysis.
• Run and tune synthetic monitoring and uptime checks (Elastic Synthetics and Site24x7) to verify customer workflows and critical endpoints.
• Improve cloud monitoring using AWS CloudWatch, create and maintain CloudWatch dashboards and alarms, tune metrics / alarms for cloud resources, and recommend alternative cloud-native or third-party monitoring tools where appropriate.
• Integrate and operate error monitoring and ensure actionable error tracking for engineering teams.
• Operate and scale metric ingestion and storage backends (Prometheus, Grafana, Elastic) and monitoring systems (Zabbix) as needed.
• Work with platform teams to automate observability configuration and deployments.
• Use and extend in-house observability products; mentor teams on their use.
• Participate in incident response, triage, and postmortems; translate learnings into monitoring improvements.

Required qualifications

Preferred / nice-to-have

Tools & technologies you’ll use

Prometheus, Alertmanager, Graphite, Elastic (ELK), Elastic Synthetics, Site24x7, Grafana, Zabbix, Cloudwatch, Sentry.io, Opsgenie, Suse Observability, plus our in-house tools.

Why you’ll enjoy this role

You’ll have broad impact, shaping how teams detect, respond to, prevent incidents, and you’ll help move observability from reactive alerts to proactive service reliability. You’ll work across engineering and IT, influence platform direction, and own meaningful reliability outcomes. The role rewards initiative : if you’re a self-starter who enjoys finding gaps and independently delivering improvements, you’ll thrive here.