Administration - Customer Service Associate

Customer Service Associate
The main functions of this position are to greet people arriving at the facility, answer the telephone, perform various tasks, assist in the daily operation of the facility along with all other duties as assigned. Maintains records, files, and verifies information, assists in payroll data entry, building administration backup and performs clerical support and receptionist duties as assigned. This job assignment will be scheduled to work every other weekend.

Essential Duties:
Responsible for warmly and courteously greeting all visitors, residents, agencies, and associates arriving at the residence

Answer and direct all incoming calls in accordance with company practices and guidance

Takes messages from callers and ensures their delivery when required

Assist Sales Director with compiling information on competitor rates and services as directed

Prepare and mail newsletters and introductory material for mailing list members.

Assist Executive Director/Administrator with staffing process to include placing employment ads, taking applications, and background checking

Collect information on vendors, ancillary services, and activities offered in the community for resource directories.

Prepare and forward copies of administrative materials that are needed by the Resident Director

Assist Sales Director in maintaining proper inventory of marketing materials as needed

Assist Executive Director/Administration in maintaining administrative files for compliance with regulations and company policy

Assist Executive Director/Admin in maintaining full and accurate sets of polices and procedures, forms and operating manuals.

Prepare and maintain residence report books and assist in flow of required communication to home office

Reports any resident or visitor concerns to the Executive Director/Administrator in a timely and professional manner

Education/ Experience:
High school diploma or GED required.

Requires prior experience in a host/hostess, receptionist, or administrative role

Prefer experience with Microsoft Office to include Word and Excel

Resident care philosophy with a focus on providing the highest level of quality service and professional interaction

Benefits:
Individualized Health Insurance plans to fit your budget and family's needs.401k Retirement Savings Plan

COMPANY PAID Life Insurance

COMPANY PAID Employee Assistance Program

AD&D insurance

Advance Pay- Don't wait for payday, Treat yourself today! You DESERVE it!

Paid Time Off

Health, Dental and Vision Insurance

Competitive Pay

OMEGA recognition program

Employee referral program

Nest EggU- Budget assistance and retirement planning

Omega Senior Living is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Applicants have rights under Federal Employment Laws