Temporary Customer Service Representative

A company is looking for a Temporary Customer Service Guide - Remote.

Key Responsibilities

Serve as the first point of contact for members and providers, handling 30-40 calls per day and managing various communication channels

Educate customers on their healthcare plans and assist with claims, eligibility, and provider questions

Document interactions thoroughly while ensuring compliance with HIPAA and confidentiality standards

Required Qualifications

At least 2 years of experience in a healthcare contact center

3+ years of overall customer service experience

Associate or Bachelor's degree or progress toward a degree is preferred

Prior experience with multiple customer service channels such as calls, chat, text, and email

Tech-savvy with the ability to quickly learn and adapt to multiple systems