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Store Manager
Store ManagerGUESS?, Inc. • Woodbridge, VA, United States
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Store Manager

Store Manager

GUESS?, Inc. • Woodbridge, VA, United States
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.

Reports To : District Manager

Supervises : Co-Manager, Assistant Manager, Key Holder, and Store Associates

Essential Functions

People Development

  • Recruitment & Retention : Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning.
  • Performance Management : Set annual goals, administer performance reviews, and develop all direct reports.
  • Training & Development : Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience.

Customer Experience

  • Customer Service : Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
  • Leadership : Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions.
  • Visual Merchandising : Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom.

    • Drive Sales & Profitability

  • Sales Goals : Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
  • Strategic Execution : Create and execute strategies to maximize store sales and control expenses.

    • Operational Effectiveness

  • Payroll Management : Meet all payroll expectations.
  • Loss Prevention : Control company assets by meeting all loss prevention measures.
  • Policy Compliance : Execute and comply with all company policies and procedures.

    • Additional Responsibilities

  • Decision Making : Use sound judgment when making decisions.
  • Communication : Maintain excellent communication skills.
  • Integrity & Respect : Act with integrity and respect.
  • Adaptability : Adapt to changes required by the business.
  • Multitasking : Ability to handle multiple tasks simultaneously.
  • Additional Duties : Assume and complete other duties as assigned by the supervisor.

    • Job Requirements

  • Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals.
  • Proficiency in personal computer use and detailed report analysis.
  • High school education or equivalent preferred.
  • Ability to perform heavy lifting in excess of 30 pounds.
  • Ability to stand for a minimum of eight hours during scheduled shifts.
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