Retail Technology Specialist

Job Description

*For immediate consideration please apply directly on our careers site: *

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life.

To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.

Position Summary: The Retail Technology Specialist will be responsible for the service and maintenance of computer and related equipment. They will provide a technical and hands on approach to given tasks, exceptional customer service, communicate effectively with the Help Desk and End Users, as well as complete regular written reports. This position is full-time with some after-hours work and on-call responsibilities.

Hourly Rate: $ - $ Per Hour

Essential Duties and Responsibilities: The Retail Technology Specialist responsibilities Includes the following and other duties as assigned:

• Complete work order tickets as assigned
• Install a Windows operating system image via Windows Deployment Services
• Create new Windows images for deployment in a retail and production environment
• Provide great customer service initializing and following up on support issues
• Quick analytical skills to provide appropriate information for Tier 3 support (Engineers and Administrators)
• Create solutions to frequent problems to prevent future issues

Remote Support

Must be able to remote support end users via the telephone and remote tools regarding hardware and software issues.

Maintain Workplace Items

Deploy, troubleshoot, and repair computer systems and peripherals ( pole displays, touch screen monitors, receipt printers), intercom systems ( speakers, amplifiers, cabling), server rack equipment ( uninterruptible power supply, patch panels, and other equipment stored within rack), industrial label printers, and laser printers.

Maintain Goodwill Software

Troubleshooting of application errors for custom software, network connectivity errors, POTS telephone faults, and electrical/mechanical faults.

Requirements

Qualifications/Basic Job Requirements:

• Two years of IT experience
• Two year degree in a computer or technical-related field highly preferred
• Basic understanding of Microsoft Windows Server, Active Directory, AD Group Policy, and Microsoft Office Suite
• Basic understanding of a LAN/WAN system
• Must be able to work with multiple teams, departments, and users of varying levels of technical knowledge
• Must be able to work with basic tools and power tools
• Must be able to work on a ladder
• Experience with Microsoft Retail Management System (Point of Sale) a plus
• Basic electronics experience a plus, but not required (component level circuitry, soldering, troubleshooting)

We Have You Covered! Benefits Offered:

• M/V/D & Life Insurance for you and your dependents
• 401(k) Retirement Plan
• Vacation (1-4 Years: 80 hours annually)
• 10 paid Holidays annually
• 8 days prorated sick leave annually
• Access to Childcare Benefits through WeeCare
• Parental leave covered by sick/vacation hours
• All employees receive merchandise discounts
• We strongly believe in promoting from within, and have multiple avenues for career growth

Travel Requirements: Requires maximum of 30% in state travel, a reliable vehicle is required.

Supervisory Responsibilities: Not required for this position

Cultural Competency: Demonstrate cultural competence; specifically, awareness, attitude, knowledge, willingness and skills to work effectively with a culturally and demographically diverse population

Language Skills: Fluent in English, both written and spoken. As well as the ability to translate technical knowledge into layman’s terms.

Mathematical Skills: Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentages, and average. Ability to apply concepts of basic algebra when working on spreadsheets. Ability to create and manage departmental budget.

Computer Skills: To perform this job successfully, an individual should have knowledge Microsoft Office products, specifically Word and Excel and PowerPoint.

Other Skills and Abilities: Comprehensive understanding of all aspects of a Retail Technology Specialist.

Certificates, Licenses, Registrations: Washington State Driver’s License required

Other Qualifications: Self-motivated; resourceful, creative; high integrity; problem solver; looks to resolve issues; positive can-do approach; and ability to build effective working relationships.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit, talk, hear and type. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment: Retail and Production Environments. Business hours/afterhours/weekend support will be required at times.

Employees must be able to perform the essential functions of this position with or without reasonable accommodation.

Goodwill gladly considers requests for accommodation and, if the requested accommodation is reasonable, will make such reasonable accommodations as will enable an otherwise qualified person with a disability to perform the essential functions of this position.

At Goodwill we are committed to creating and sustaining a culture of equity, diversity and inclusion. We embrace our employees' differences, and believe in meeting the members of our workforce and their communities where they are. Since our doors first opened in 1921, we have been changing lives by offering a hand up, not a hand out. We invite you to join us for our next 100 years of service to our neighbors.

Our Mission is to help people reach their fullest potential through individual education, job placement and career pathway services made possible by community donations, purchases and partnerships.