Critical Infrastructure Coordinator

Critical Infrastructure Coordinator

Ascent, now part of Wesco, is a leading provider of mission-critical facility solutions across North America. With deep expertise in data center development, engineering, and operations, Ascent supports thousands of sites for top-tier clients, delivering reliable performance and innovative technology. As part of the Wesco family, Ascent continues to set the standard for safety, service, and operational excellence in the critical infrastructure sector.

The Critical Infrastructure Coordinator is responsible for overseeing the scheduling, coordination, and documentation of preventative and corrective maintenance for essential facility systems, including HVAC, generators, UPS systems, and fire life safety equipment. This role manages vendor relationships, ensures compliance with service level agreements, and maintains accurate records across internal and client systems. The Critical Infrastructure Coordinator plays a key role in operational continuity by proactively monitoring dashboards, generating reports, and collaborating with cross-functional teams to ensure timely and efficient service delivery. Strong organizational and communication skills are essential to support infrastructure reliability and client satisfaction.

Responsibilities

• Manage vendors in terms of developing preventative maintenance schedules for the entire year.
• Responsible for all coordination of client's Critical Infrastructure facilities and assets such as Generators, UPS Systems, DC Plants, HVAC, Fire Life Safety, IR Scans, Pest Control, and Cleanings.
• Establish and maintain relationships with vendors and client personnel.
• Daily Navigator dashboard review and monitoring.
• Ensure proper routing of all PM work orders as assigned.
• Coordinate corrective maintenance with onsite staff and third party vendors.
• Generate monthly reports for client regarding completed work for the past month and upcoming scheduled work.
• Schedule at least three months out to be in compliance with scheduling protocols and procedures.
• Work openly with the preventative maintenance administrator's and operations team to ensure greatest client satisfaction.
• Document work in various internal and client systems after work has been scheduled.
• Receive service documentations per the SLA of the clients once work is complete and attaching items to specific work orders.
• Routinely check on status of all work to monitor if work is completed, postponed or if needs to be rescheduled.
• Updating and maintaining document control.
• Reviewing procedural documents for completion and updating work order requests in internal system.
• Scheduling routine maintenance requests.
• Corresponding with internal employees in multiple departments.
• Additional duties as assigned.

Qualifications

The data center work environment is a highly secure, physically demanding, and structured operation, characterized by its loud, controlled temperature conditions and 24 / 7 / 365 uptime. The environment demands a high attention to detail and strong problem-solving skills to manage and troubleshoot critical equipment during regular operation and in emergency situations. Lifting up to 50 lbs, regular bending, stooping, climbing and long periods of walking / standing will be required.