Electric Cart Driver

Job Title

Transport passengers via electric cart within airline terminal.

Qualifications

Education and Experience:

• High School diploma or equivalent.
• Previous service industry experience preferred.
• Must be 18 years of age or older.
• Must have a valid driver's license.
• Must have reliable transportation.

Personal and Physical Requirements:

• Ability to communicate clearly and concisely in English in both verbal and written communication.
• Ability to work from verbal and written instructions.
• Treat all information as confidential.
• Must be able to lift, stoop, squat, push stand and/or bend throughout shift.
• Must be able to pull, lift and push heavy objects.
• Must pass pre-employment and random drug tests and a pre-employment criminal background check.
• Meet necessary requirements to obtain a security sensitive identification badge.
• Must be able to verbally direct in English.
• Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
• Must have clear driving record.

Performance Responsibilities

General Responsibilities:

• Must be familiar with all Airlines/Company and airport regulations.
• Deal courteously and tactfully with fellow employees, passengers, clients and the public.
• Communicate effectively with others.
• Communicates safety hazards and equipment problems to shift supervisor and management.
• Provide transportation to passengers as requested.
• Provide general information to passengers; give directions and flight information.
• Always check equipment thoroughly before use (wheels, breaks, seats, radio) to insure equipment is functioning properly.
• At the beginning of each shift fill out cart and radio log.
• At the end of each shift turn in keys and radio to supervisor on duty.
• Always park carts in assigned places.
• Safety First!!! Drive at a slow manageable speed. (Maximum speed should be no faster than a jogging pace.)
• Drive with both hands on the wheel and sit in an upright position. LOOK PROFESSIONAL.
• Seating must be limited to seven passengers or fewer. NEVER, allow a passenger to ride in a standing position in the baggage carrier or on the back bumper.
• Assure that all body parts and baggage are inside the cart before proceeding.
• "EXCUSE THE CART, PLEASE" is the only acceptable warning phrase to be used when approaching a pedestrian in the concourse. Never pass until you are sure they know of your presence.
• You must always stop before entering and exiting a connecting building.
• Never leave keys or radio on unattended cart. Lock cart if it will be out of your sight.
• Charge carts at scheduled intervals.
• If battery charge indicator is in the RED or shoots onto the RED, stop the cart immediately and contact the coordinator's office.
• When cart is parked for charging, be sure the charging switch is on and verify that the plug is working.
• Be aware of the Coordinator's Office signal lights (if applicable).
• Always stop if a gate agent requests it. If you are on assignment, call another cart driver.
• Never pass another moving cart. If you need to pass a stopped cart, announce "CART PASSING". The other Cart driver must acknowledge you.
• Always keep one cart length between you and the cart in front of you at all times. NO TAILGATING.
• Never leave unaccompanied minors unattended.
• All cart incidents, regardless of severity, must be reported to the shift supervisor.
• Always get off the cart to assist passengers.
• NEVER SOLICIT TIPS.
• May be required to dispatch carts as needed.
• Always complete appropriate documentation.
• Be neat and careful when handling other people's property, especially luggage.
• Must be familiar with all FAA/Airline/Company regulations.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
• Attend meetings and inservices as required.
• Utilize appropriate communications channels and maintain records, reports and files as required.
• Must be attired in proper uniform as directed by company officials and identification badges must always be visible.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
• Perform other duties as requested.