Restaurant Supervisor

What We Look For...

We are looking for a motivated and engaged Restaurant Supervisor to join our dynamic restaurant team. The Restaurant Supervisor will help assist the Restaurant Managers with the operating performance of the restaurant.

The Key Responsibilities:

• Manage the daily operations of the facilities by establishing and maintaining quality and service standards and maximizing food and beverage profits under the direction of the Exec Chef and F&B Leader.
• Conduct pre-shift meetings to inform staff of daily events; review daily specials.
• Demonstrate & teach Legendary Customer Service skills. Assist team members in learning to anticipate guest needs.
• Assist the Exec Chef and F&B Leader to train, instruct & coach employees in the proper performance of their duties in service and safety and to support the career development of employees under their supervision.
• Respond appropriately to guest comments and ensure total guest satisfaction.
• Monitor performance of the restaurant through analysis of guest feedback and financial results. Initiate corrective action as needed and report to the Exec Chef and F&B Leader.
• Report to work on time and in complete uniform as prescribed by your supervisor.
• At all times project a favorable image of the hotel to the public.
• Greet guests with a warm, friendly manner as they approach the dining room.
• Seat guests according to specific requests and seating floor plan, being aware of strengths and weaknesses of servers regarding station assignments.
• Continually survey the dining room to take an inventory of open tables.
• Keep up with assigned paperwork (server counts, complimentary meal listings, menu abstracting, etc.).
• Keep file cabinets neatly stocked with photocopies, ingredient lists, and time sheets.
• Ensure standards and appearance of the dining room, bar, and reception area.
• Ensure that proper scheduling and staffing levels are maintained; maintain a daily labor cost as outlined in the daily labor report.
• Inspect each server's station to ensure proper setup before opening to the public.
• Complete all items on the supervisor's checklist.
• Review weekly event orders and master prospectuses with the Exec Chef and F&B Leader.
• Review employee hours in a timely manner and maintain acceptable labor costs as noted in the daily manager's report.
• Update employees' timesheets in a timely manner and submit payroll as needed.
• Ensure that all staff receive timely performance reviews.
• Help coordinate monthly meetings with restaurant staff.
• Evaluate daily reports, analyzing server productivity, item usage, and cash control.
• Participate in menu planning and restaurant promotions.
• Be continually alert for the safety of all employees and guests, reporting any unsafe conditions to the Exec Chef and F&B Leader.
• Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
• Follow established cash handling procedures.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
• Keep the Exec Chef and F&B Leader promptly and fully informed of all problems or unusual matters of significance.
• Meet and exceed guest and team member expectations by providing excellent service and teamwork.
• In the absence of your Supervisor, perform any other job duties as requested by an Executive Committee Member or the Manager on Duty.
• Assist the General Manager, Operations Manager, and Exec Chef and F&B Leader with other duties as assigned.

The Model Qualifications:

• 2-3 years' experience in food and beverage and/or restaurant management.
• Computer literacy.
• Strong communication skills required (Oral and Written).

Be Bold. Apply Now.

Like what you see? If interested, please apply today to be considered for this position.