Revenue Cycle Specialist - Hybrid / Boston, MA

Job Description

Job Description

Description : About Brook Health

Brook Health delivers care beyond the walls of the doctor’s office. We provide people living with chronic conditions a highly personalized experience enhanced by AI and powered by mobile apps, connected devices, and a team of health coaches and clinicians. Brook helps people achieve their long-term health goals by supporting smart, daily decisions and partnering with their primary care physicians.

Our product suite includes continuous remote monitoring, population health management tools, and a CDC-approved diabetes prevention program.

Brook has an intentional, user-centric culture with high expectations for delivering better health outcomes for patients, providers, and health systems.

Job Overview

The Revenue Cycle Specialist plays a critical role in managing Brook’s end-to-end billing and reimbursement processes, ensuring accurate and timely payment for healthcare services. This position requires deep knowledge of healthcare billing, strong analytical and communication skills, and a proactive approach to resolving complex claim and payment issues.

This hybrid position is based in Boston, MA, with regular in-office collaboration.

Requirements : Key Responsibilities

• Claim Preparation & Submission : Prepare superbills, verify coding accuracy, and submit claims to commercial, Medicare, and Medicaid payors through established electronic billing systems
• Denial Management & Appeals : Review and analyze denied or underpaid claims, identify patterns, and prepare and submit appeals or corrected claims to maximize revenue recovery
• Patient Financial Communication : Verify insurance coverage and benefits, calculate patient responsibility, and communicate balances clearly and professionally to patients
• Accounts Receivable Management : Monitor and manage outstanding A / R, track collection progress, and generate aging reports to support cash-flow visibility and forecasting
• Revenue Optimization : Identify root causes of billing delays or rejections, propose process improvements, and collaborate with Finance and Clinical Operations to drive accuracy and efficiency
• Compliance & Documentation : Maintaining thorough documentation to support audits.
• Cross-Functional Collaboration : Partner with internal teams — including Clinical Operations, Partner Success, and Finance — to ensure revenue-cycle alignment with company goals
• Continuous Process Improvement : Contribute to the refinement of Brook’s billing workflows, automation tools, and reporting mechanisms as the business evolves
• Other Assigned Duties : Support additional revenue-cycle responsibilities as assigned in response to organizational needs or system changes

Knowledge, Skills, & Abilities

Preferred Experience

Working at Brook

This position is not eligible for relocation or visa sponsorship. Candidates must live within a commuting distance from the office. This is a hybrid role, onsite in the office required weekly along with remote work.

Brook is as focused on our employees’ health as we are on that of our patients. Our Benefits program reflects that. We recognize that health does not just mean physical health, but mental and financial health as well. We make every effort to cover all those areas in our plan offerings.

Benefits at Brook Health

In addition to meaningful work in a mission-driven company, Brook offers a comprehensive benefits package designed to support the medical, financial and mental health wellbeing of our employees and their families.

Healthcare Coverage

Mental Health & Wellbeing

Financial Wellness & Security

Recognition & Community

Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.