Scheduling Operations Specialist

Scheduling Operations Specialist

Essential Functions for Field-Scheduling Role :

• Creates, enters, and maintains patient and staff schedules for all disciplines in the Electronic Health Record (EHR).
• Schedules patient visits according to care plans, priority and staff availability.
• Reviews and monitors visit frequencies for all disciplines to ensure regulatory compliance.
• Schedules and re-schedules appointments for field staff to ensure all visit frequencies are met; works to minimize drive time and / or distance as needed and suggests alternative routes when appropriate.
• Acts as liaison between patients and staff, to coordinate field staff routes and schedules.
• Reviews time logs with visit completions / missed visits and reconciles discrepancies.
• Maintains staff and patient statistics by running necessary reports from the EHR (e.g. staff productivity, case count, staff call-in report, missed visit report, etc.).

Essential Functions for Triage-Scheduling Role :

Essential Functions for all Scheduling Operations Specialists :

Supervision : Reports to the assigned Manager / Director in charge of scheduling functions. Able to consistently perform all responsibilities required of the position under the direct supervision of the manager. No supervisory responsibilities.

Working Relationships :

Internal : Works collaboratively with the department’s management team, admissions team and

the customer care team. Extensive contact with members of the interdisciplinary team / support and / or Triage staff. Some contact with administrative and / or management staff.

External : Frequent contact with the community, including patients, families, and facilities.

Qualifications :

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