Spanish Bilingual Remote Customer Service Representative

Job Description

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Title : Spanish Bilingual Customer Service Representative

Company : VXI Global Solutions

Location : Remote (Work from Home) - California Residents Only

Job Type : Full-Time (40 hours / week)

Hourly Rate : $16.50 / hour plus $1.00 language premium

We are looking to hire a talented Spanish Bilingual Customer Service Representative - to join our passionate team at VXI Global Solutions.

Are you curious, motivated, and forward-thinking? At VXI Global Solutions, you'll have the opportunity to work on some of the most challenging and relevant financial services and technology issues. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and, above all, fun.

About Us

At VXI Global Solutions , we're a passionate team dedicated to tackling some of the most challenging financial services and technology issues. We foster an open, collaborative, entrepreneurial, and fun work environment where diversity and innovation thrive. Every customer interaction is an opportunity to delight, engage, and inspire.

What You Will Do

As a Spanish Bilingual Customer Service Representative, you will take Inbound calls from existing customers, addressing inquiries about the program and troubleshooting issues with their online portal. We provide exceptional Customer Service through inbound phone calls daily, focusing on first-call resolution. Hands-on training is provided, with ongoing refreshers as processes and procedures change.

• Serve as the primary contact for customers via inbound phone support in Spanish and English .
• Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine a resolution
• Meets standards of the job, such as quality standards, adherence to schedule and average handle time
• May provide guidance and mentoring to less experienced associates
• Perform other related duties as assigned.

What You Bring

Work with us, and you'll enjoy the following

What Remote Life With VXI Requires

Important Notice

This position is open to California residents only.

Equal Opportunity Employer

VXI Global Solutions is committed to diversity and inclusion. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected status as defined by law. Hiring decisions are based solely on qualifications, merit, and business needs.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!