Customer Service Representative 1, Jewish Hospital, Surgical Services, 5a-330p

Primary Location :

JHHS - Jewish Hospital - UMC

Address :

• 200 Abraham Flexner Way Louisville KY 40202

Shift :

First Shift (United States of America)

Job Description Summary :

The Customer Service Representative presents a pleasing helpful and courteous welcome to patients families physicians visitors co-workers and all other internal and external customers of UofL Health. The purpose of the position is to make a positive first impression to ensure a comfortable transition into the hospital environment and to see that immediate needs and concerns are addressed appropriately for every guest.

The Customer Service Representative exemplifies UofL Health customer service standards and follows established policies and procedures in the hospital when providing service and will exhibit a person-centered approach and express a genuine interest in the patients families and visitors well-being whether opening a door or offering a verbal greeting. The Customer Service Representative will remain knowledgeable about and prepared to answer questions regarding locations and services offered on the campus and has the ability to accommodate customer requests regarding these services.

Job Description :

Essential Functions :

Welcomes patients visitors employees in a pleasing helpful and courteous manner

Provides accurate helpful information regarding locations and way-finding questions

Contributes to the accomplishment of hospital organizational goals and the vision of the patient and family relations department

Maintains awareness of individual patient and visitor needs

Projects a positive personal and professional image of UofL Health at all times and under all circumstances

Other Functions :

Maintains a clean and orderly work area

Transports patients to appointments and other areas as needed

Attends and participates in department and hospital meetings in-services and quality improvement teams

Maintains compliance with all company policies procedures and standards of conduct

Complies with HIPAA privacy and security requirements to maintain confidentiality at all times

Performs other duties as assigned

Additional Job Description :

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1