Veterinary Care Coordinator

A company is looking for a Call Center Representative to provide customer service and support in a remote environment.

Key Responsibilities

Guide emotional conversations regarding end-of-life and quality-of-life care for pets

Engage in positive interactions with pet families and handle a high volume of customer service calls

Gather and document pet medical information and schedule appointments while meeting performance standards

Required Qualifications, Training, and Education

Experience in high call volume, customer service, or call center environments

Wired Ethernet connection required; satellite internet and hotspots are not supported

Ability to quickly learn custom software and programs

Previous experience in a work-from-home environment

Must attend a mandatory 4-week intensive training program at the start of employment