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High Performance Building Market Segment Account Manager - West Coast Region
High Performance Building Market Segment Account Manager - West Coast RegionDow • Memphis, TN, US
High Performance Building Market Segment Account Manager - West Coast Region

High Performance Building Market Segment Account Manager - West Coast Region

Dow • Memphis, TN, US
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High Performance Building Market Segment Account Manager

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.

If you're looking for a challenge and meaningful role, you're in the right place. Dow (NYSE : DOW) is one of the world's leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

Dow has an opportunity for a High Performance Building Market Segment Account Manager.

This will be a virtual office role, where the incumbent will need to sit in the West-coast region of the United States close to the customer portfolio. (Utah, Arizona, New Mexico, Nevada, etc.)

This role is responsible for managing sales of small accounts, limited complexity and geographical expanse with the key objective to first maintain, then grow in alignment to the sales / marketing plan. This role will be managing distribution for High Performance Building for the West Region. The area includes : Colorado, Nevada, Utah, New Mexico, and Arizona.

This role will call on the major influencers within the construction industry utilizing silicone sealants and coatings. The Account Manager is expected to manage accounts with complexity, geographic diversity and millions of dollars of opportunity in each account. The key objective is to secure and accelerate growth in sales and profitability while working with Marketing and Technical Service & Development Team on innovation activities designed specifically for the High Performance Building Market. The Account Manager should be focused on optimizing the profits of the overall business, managing distributor relationships, working with all types of customers within the value chain and improving customer experience in the High Performance Building market.

The High Performance Building Market commercial team is tasked with selling a broad portfolio of silicone sealants for the construction market. The combined sales, marketing and technical service & development team focuses on providing solutions to customers in most applications for the structural glazing and waterproofing market applications.

Primary Responsibilities

  • Identify and fulfill customer needs by promoting and selling Dow solutions to current and prospective clients.
  • Leverage key tools such as CRM, CRT, DSR, and Vendavo Pricing for effective sales management.
  • Build strong relationships with internal teams and external stakeholders, including consultants, architects, contractors, and channel partners.
  • Develop accurate sales forecasts and adapt strategies to capitalize on market changes.
  • Proactively solve customer problems, turning challenges into business opportunities and revenue growth.
  • Demonstrate sales excellence through best practices and customer-focused engagement.
  • Achieve sales goals and objectives aligned with business strategies and marketing plans.
  • Maintain deep product knowledge of Dow solutions and their targeted applications.
  • Analyze customer needs and industry trends to provide tailored solutions and insights.
  • Share market intelligence internally with marketing, R&D, technical service, and customer service teams to drive value and revenue.

Required Qualifications :

  • A minimum of a bachelor's degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant.
  • 4+ years of relevant experience.
  • A valid U.S. driver's license is required.
  • A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship / support is available for this position, including for any type of U.S. permanent residency (green card) process.
  • Preferred Qualifications :

  • Industry related experience / knowledge and / or relationships.
  • Prior customer facing experience (sales, technical service, customer service)
  • Your Skills :

  • Negotiation : Negotiation is a dialogue between two or more people or parties intended to reach a beneficial outcome over one or more issues where a conflict exists with respect to at least one of these issues. It is an interaction and process between entities who aspire to agree on matters of mutual interest, while optimizing their individual utilities. This beneficial outcome can be for all of the parties involved, or just for one or some of them.
  • Customer Satisfaction : Customers derive satisfaction from a product or a service based on whether their need is met effortlessly, in a convenient way that makes them loyal to the firm. Hence, customer satisfaction is an important step to gain customer loyalty.
  • Business Acumen : Business acumen is keenness and quickness in understanding and dealing with a "business situation" in a manner that is likely to lead to a good outcome. Additionally, business acumen has emerged as a vehicle for improving financial performance and leadership development. Consequently, several different types of strategies have developed around improving business acumen.
  • Interpersonal Relationships : Interpersonal skills refer to the ability to communicate, collaborate, and build positive relationships with others. They include active listening, empathy, conflict resolution, and teamwork.
  • Crisis Management : Crisis management is the process on how oneself deals with a disruptive and unexpected event that threatens to harm the organization.
  • Problem Solving : Proactive Problem Solving is a strategy that focuses on preventing issues before they arise by targeting the root causes of potential problems and planning preventive measures well in advance.
  • Additional Notes

  • Relocation assistance is not available for this position.
  • Successful incumbent will need to sit in the West Coast of the United States.
  • Able to travel up to 80% of the time.
  • Benefits What Dow offers you

    We invest in you.

    Dow invests in total rewards programs to help you manage all aspects of you : your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

    Here are just a few highlights of what you would be offered as a Dow employee :

  • Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
  • Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
  • Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
  • Employee stock purchase programs (availability varies depending on location).
  • Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees' Savings Plan (401(k)), helping employees reach the Company match.
  • Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries / locations.
  • Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
  • Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
  • Competitive yearly vacation allowance.
  • Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
  • Paid time off to care for family members who are sick or injured.
  • Paid time off to support volunteering and Employee Resource Group's (ERG) participation.
  • Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering
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