Freight Coordinator

Freight Coordinator

Schedule : M-F, 9AM to 6PM Pacific Time

Salary : $1,000 - $1,500 / month

We are looking for a highly organized and detail-oriented Freight Coordinator to join our Logistics Team. In this role, you will be responsible for overseeing the end-to-end scheduling and management of freight deliveries between our third-party logistics (3PL) warehouses and retail partner locations. Your work will be essential in ensuring timely and seamless delivery and return operations.

Responsibilities :

• Pick-Up and Delivery Coordination
• Communicate daily with carriers, freight forwarders, 3PL warehouses, and retail partners to plan routing schedules based on time-sensitive pick-up and delivery appointments.
• Schedule and confirm inventory pick-ups from 3PL warehouses according to outbound shipping plans.
• Coordinate delivery appointments with retail partner stores and carriers to ensure on-time arrivals.
• Manage all shipping documentation, including BOLs, parcel labels, packing slips, and commercial invoices.
• Track shipments in transit and proactively update all relevant internal and external stakeholders.
• Exception and Issue Management
• Monitor delivery progress and handle exceptions such as delays, missed pick-ups, failed deliveries, or damage claims.
• Communicate issues to internal stakeholders in a timely and professional manner.
• Collaborate with carriers, warehouse teams, and retail partners to resolve issues quickly and efficiently.
• Maintain detailed records of delivery incidents and work toward continuous process improvement with logistics providers.
• Return Shipment Management
• Coordinate reverse logistics from retail locations back to 3PL warehouses.
• Ensure return shipments are properly labeled, documented, and tracked.
• Verify receipt and condition of returned goods, updating internal systems as needed.
• Data Accuracy and Reporting
• Maintain accurate shipment logs and track logistics KPIs such as on-time performance and issue resolution.
• Prepare regular performance and exception reports for the logistics team.
• Audit freight invoices and delivery documentation to ensure accuracy and compliance with contractual terms.
• Stakeholder Communication and Alignment
• Serve as the primary point of contact for freight scheduling and delivery updates across internal teams and external partners.
• Maintain clear, timely, and consistent communication with store managers, warehouse contacts, and freight providers.

Requirements :

Tools to use :