Communications & Outreach Specialist (Media Production)

Position Information

New Hanover County is looking for a Communications & Outreach Specialist to join the Communications and Outreach department. This role will work under the supervision of the Communications & Outreach Manager to focus on internal and external communications for the county. The Communications & Outreach department serves as the focal point for external relations for New Hanover County. The department works to effectively tell the county's story by collaborating with departments and community groups working to support the county's mission and by providing outreach efforts, effective media relations, strategic digital media and web content, social media engagement, and management of the county's television station – NHCTV.

Job responsibilities

• Coordinate and implement consistent internal communications collaborating with the Human Resources team.
• Work with the website specialist to help ensure accuracy, brand consistency, and ease of use across all webpages.
• Coordinate the department’s involvement and participation in community outreach activities and events.
• Help develop graphic designs and digital content for social media and department collateral and assist with consistent brand management across the county.
• Work with the communications team to brainstorm content ideas, in line with the county’s strategy and in support of various program initiatives.
• Assist with emergency preparedness communications throughout the year, and serve on the Emergency Operations Center (EOC) Public Information Officer’s Team in the event of an emergency; and other related duties as assigned.

• Produces and edits video, digital content, and promotional materials as it relates to county and municipal services and events.

  Researches, writes scripts, and makes decisions related to graphic design, audiovisual equipment, or website content; designs graphics and layout for the creation of videos, live production, the county website, and social media platforms using computer-based methods; works collaboratively with internal and external partners, including the IT website infrastructure team.

  Assists with establishing and maintaining TV channel, website, and social media content; assists with public record requests.

  Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.

  Performs work during emergency/disaster situations.

  Performs other duties of a similar nature or level.

  Provides live AV support to regular and special meetings of the Board of Commissioners, Planning Board, and other entities as needed; includes broadcast of meetings to NHCtv.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Living in New Hanover County, NC

New Hanover County offers an exceptional quality of life with its picturesque coastal location. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, indulge in diverse dining experiences, and explore historical landmarks. The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth.

Considering a move here? Check out for helpful information on moving to the area.

Hours:
8:00 AM - 5:00 PM, Monday through Friday. Schedule will include some weeknights and weekends as needed. Must be available to work during emergency situations.

Compensation:
The current hiring range for this position is $51,111.00 - $69,000.00 + a competitive benefits package. Salary will be determined based on qualifications, internal equity, budget, and market considerations.

New Hanover County offers:

• Employer paid 401k contributions;
• Retirement plan through the NC Retirement system;
• Flex time and telework availability, depending on your position;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, and vision insurance + many other insurance options;
• Onsite, employer-paid health and wellness center;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Please check out our careers page at for more information on why New Hanover County is a great place to work.

Qualifications

Required Education and Experience:

• Bachelor’s degree in Communications, Video Production, Journalism, Marketing, Public Relations or a related field and three (3) years of experience related to the area of assignment—this would include website and social media content development, graphic design, communications, and public relations experience; or an equivalent combination of training and experience sufficient to successfully perform the essential duties of the job such as those listed above.
  
• Must have excellent written and oral communication skills, and superior interpersonal skills to successfully collaborate with internal and external customers. Valid driver's license and good driving record required.
• Bilingual in both English and Spanish, and experience working in a government or public sector role is preferred.
• Must be able to perform physical requirements of the role which includes exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force to move objects, and frequent walking and moving.

Licenses/Certifications

• Valid NC Driver's License with a good driving record.

Other Information