Senior Process Professional

Senior Process Improvement Professional

Become a part of our caring community and help us put health first. The Senior Process Improvement Professional analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements. The Senior Process Improvement Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Where You Come In : The Senior Process Improvement Professional researches best business practices within and outside the organization to establish benchmark data. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity, and reduced cost. Determines how new information technologies can support re-engineering business processes. May specialize in one or more of the following areas : benchmarking, business process analysis and re-engineering, change management and measurement, and / or process-driven systems requirements. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction.

Manages all aspects of a project, from scoping through execution, so that it is completed on time and within budget. Assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The candidate will work in an environment with ever changing legal, regulatory, and industry requirements and must be adaptable in order to work with different personalities and project topics. The candidate must understand how to define the scope of a project, facilitate / document scope of a project, facilitation of root cause analysis, data collection / analysis, project planning, resource planning, and status reporting. Responsible for managing all phases of the project cycle which includes initiation (scope management), planning (activity definition and scheduling, resource planning, budgeting, and risk management), execution (stakeholder, team, and milestones / tasks management), control (scope verification and change control, cost and quality, and risk monitoring), and closing (closeout, issue resolution, lessons learned, and final project documentation). Apply process improvement / project management methods to reduce variation in processes and to improve results. Assesses business and operational needs for opportunities to improve efficiency, productivity, effectiveness, and accuracy and analyze and measure the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable process improvements. Project Standards : (Charter, RACI Model / Roles and Responsibilities, Governance Structure, Project Plan, Risk / Issues Tracking). Determine how new information technologies can support re-engineering business processes to promote automation resulting in higher accuracy and faster processing. Review expectations / deliverables prepared by senior leadership / business owner. Understand financial ROI. Coordinate deliverables with business owner and coordinate and maintain project plan and drive towards deliverables. Provide strong organization and effective communication skills (oral and written) with project stakeholders including senior and executive leadership and conduct meetings and disseminate communication related to deliverables (agendas, minutes, project planning documents, etc.)

What Humana Offers : We are fortunate to offer a remote opportunity for this job. Our Fortune 100 Company values associate engagement & your well-being. We also provide excellent professional development & continued education.

Use Your Skills to Make an Impact : Required Qualifications What It Takes to Succeed : Must have Lean Six Sigma. Minimum of 5 years of end-to-end process management experience & minimum of 5 years of project management experience. Minimum of 5 years experience in translating requirements between business, project management, and technical projects or programs. Experience managing medium to large scale projects with a payor and / or healthcare background. Experience using Agile : PM experience and Agile methodologies. Proficiency in communicating effectively with project stakeholders up to and including senior level leadership. Ability to organize and maintain all project artifacts. Ability to manage stakeholders and hold them accountable for deliverables. Ability to facilitate meetings with multiple participants of varying levels capturing all relevant information. Proficiency in communicating effectively with project stakeholders up to and including senior level leadership. Regular use of Microsoft PowerPoint, Word, Excel, Project, Outlook, and Visio.

Preferred Qualifications : Communication and change management experience. Bachelor's degree.

Additional Information - How We Value You : Benefits starting day 1 of employment. Competitive 401k match. Generous Paid Time Off accrual. Tuition Reimbursement. Parent Leave.

Work at Home Requirements : To ensure Home or Hybrid Home / Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home / Office associates must meet the following criteria : At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable, or DSL connection is suggested. Satellite, cellular, and microwave connection can be used only if approved by leadership. Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home / Office associates with telephone equipment appropriate to meet the business requirements for their position / job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format : As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Travel : While this is a remote position, occasional travel to Humanas offices for training or meetings may be required.

Scheduled Weekly Hours : 40

Pay Range : The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $78,400 - $107,800 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Application Deadline : 11-13-2025

About Us : Humana Inc. (NYSE : HUM) is committed to putting health first for our teammates, our customers, and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer : It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or religion. We also provide free language interpreter services. See our https : / / www.humana.com / legal / accessibility-resources?source=Humana_Website.