Military 2Gen Family Centered Coach, Dual Generation Initiative

Full-time

Description

ABOUT US

United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving peoples lives and creating community-level change. Our work includes leading cross-sector collaborations advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas : preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis.

JOB SUMMARY

The Family Centered Case Coach plays a critical role in advancing United Way of San Antonio and Bexar Countys Military 2Gen Initiative by serving as a trusted partner to military-connected families including Active-Duty Service Members National Guard / Reserve Members Veterans and Dependents. This role focuses on building strengths-based relationships connecting families to meaningful resources and supporting their economic and educational goals through a coordinated whole-family approach. The Case Coach ensures military-connected families receive holistic culturally responsive support that promotes long-term well-being and stability. The ideal candidate for this role is self-directed and provides valuable insight into the unique strengths and challenges faced by military-connected households. It is preferred that the candidate have the ability to gain regular access to military bases and be knowledgeable of services available both on and off base for the prioritized population.

PRIMARY DUTIES AND RESPONSIBILITES

• Build and maintain trusting goal-oriented relationships with families participating in the Dual Generation Initiative.
• Conduct holistic assessments (e.g. Life Self-Sufficiency Matrix) to identify family strengths priorities and needs.
• Responsible for family engagement programming and services that recognize families as experts in their own lives that help families develop action plans to achieve their goals and promote collaboration amongst staff service providers and the family to provide barrier free access to available resources and tools.
• Use a whole-family approach that addresses the interconnected needs of Service Members Veterans dependents caregivers and survivors.
• Implement outreach and recruitment strategies to engage military-connected families; help partners meet engagement goals.
• Co-create and monitor individualized family goal plans with ongoing support referrals and follow-up.
• Provide monthly coaching sessions assessments and goal setting tailored to military life circumstances (deployment transition injury reintegration etc.).
• Conduct strategic outreach in military-connected communities and prioritized zip codes.
• Support and sustain participation in Military 2Gen programs and services.
• Coordinate and manage family engagement and resource-access events.
• Build strong relationships with military-serving stakeholders (VSO partners base organizations caregiver networks etc.).
• Collaborate with internal teams and external partners to ensure alignment and coordinated support.
• Participate in partner meetings community events and professional development opportunities.
• Schedule and conduct in-person assessments based on family availability.
• Maintain accurate case documentation including intake exit data case notes and service tracking using Salesforce.
• Monitor and report on family progress and programming milestones.
• Demonstrate a culturally responsive and empathetic approach with families experiencing challenges related to housing income transition stress disability or trauma.
• Develop strategies for sustaining family progress beyond the program lifecycle.
• Provide insights and feedback to improve the Military 2Gen Initiative.
• Perform additional duties as needed to support United Ways mission.
• Perform additional duties as needed to support the mission of United Way and the success of the Dual Generation Initiative.

BENEFITS

Requirements

EDUCATION AND EXPERIENCE

KNOWLEDGE SKILLS & ABILITIES INFORMATION

UNITED WAY COMPETENCIES

Core Competencies (all United Way Professionals) :

Mission Focused Relationship Oriented Collaborator Results Driven Brand Steward

WORK ENVIRONMENT.

PHYSICAL DEMANDS

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County.

APPLY

To submit your application visit WILL NOT be accepted via email.

United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information.

United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application interview process or to perform essential job functions and / or to receive other benefits and privileges of employment.

United Way of San Antonio and Bexar County 700 South Alamo St. San Antonio TX 78205

Salary Description

$50000 - $55000 per year

Key Skills

Sales Experience,Door-to-Door Experience,B2B Sales,Time Management,Marketing,Cold Calling,Salesforce,Inside Sales,Telemarketing,Customer relationship management,CRM Software,Lead Generation

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 50000 - 55000