Service Advisor

Job Description

Job Description

The Service Advisor role at Audi Melbourne in West Melbourne, FL encompasses providing exceptional customer service and guidance to clients who visit the dealership with automotive concerns.

Responsibilities

• Assessing vehicle issues and recommending appropriate services
• Communicating effectively with customers regarding repair status and options
• Coordinating service appointments and maintaining service records

Requirements

Benefits

Joining our team at Audi Melbourne comes with benefits that include competitive compensation and growth opportunities within the organization.

About the Company

Audi Melbourne is a renowned luxury car dealership dedicated to providing top-notch services and premium vehicles to our customers.

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our employees work together towards a common goal to offer the best service in the industry. If you feel that your skills would be a valuable asset to our customers, we want to get to know you!

What We Offer

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Answer technical questions about vehicle problems, warranties, services, and repairs

Maintain Customer Success Index at or above company standards

Assist in diagnosing vehicle problems; order parts and tools as necessary

Reinforces company policies and adheres to company standards

Encourages compliance with applicable laws and regulations

Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.