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BizOps Analyst
BizOps AnalystGreenbox Capital • Miami, FL, United States
BizOps Analyst

BizOps Analyst

Greenbox Capital • Miami, FL, United States
[job_card.variable_hours_ago]
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  • [job_card.full_time]
[job_card.job_description]

BizOps Analyst

Location : Remote

Why This Role Matters

As a BizOps Analyst at Greenbox, you help define how the company operates, scales, and makes decisions. You turn implicit business logic into clear, structured workflows powering underwriting, renewals, funding, and cross-functional operations. You support the C-suite and senior leaders while laying the foundation for scalable automation and AI-enabled operations.

What Success Looks Like

  • Bring clarity to ambiguous processes and decision paths.
  • Capture business logic in a way that's trusted, reusable, and easy to maintain.
  • Reduce operational friction by redesigning workflows and identifying scalable fixes.
  • Partner with product and technology teams to ensure systems, including GPTs and agents, behave in line with business intent.
  • Become a go-to resource for how processes work and where they should evolve.

How You'll Be Measured

  • Quality, completeness, and accessibility of process maps and documentation.
  • Reduction in bottlenecks and operational pain points.
  • Timeliness and reliability of deliverables.
  • Alignment between documented business rules and actual system behavior.
  • Adoption and sustained use of improved workflows.
  • What You'll Do

  • Interview stakeholders across teams to uncover the real rules behind underwriting, renewals, approvals, and routing.
  • Capture logic in structured formats like YAML / JSON rules, flow diagrams, decision trees, and SOPs.
  • Investigate issues such as drop-off rates, misrouted leads, approval friction, and documentation gaps, then design durable solutions.
  • Partner with product and engineering to translate business intent into workflows, triggers, and logic.
  • Support testing and validation of GPT / agent flows and automated processes.
  • Maintain clarity and traceability across systems including fields, statuses, and exception paths.
  • You're a Strong Fit If

  • You enjoy breaking down messy, ambiguous problems.
  • You think in systems and frameworks.
  • You're excited about AI and automation as operational tools.
  • You enjoy stakeholder conversations and sharp questioning.
  • You're organized, detail-oriented, and value clean documentation.
  • You want to become more technical over time.
  • What You've Done Before

  • 3-5+ years in BizOps, management consulting, or similar analytical, cross-functional roles.
  • Top-tier or Big 4 consulting experience is a strong plus.
  • Hands-on experience mapping workflows, documenting logic, and improving processes.
  • Exposure to high-growth environments, financial services, lending, underwriting, or fintech operations is a plus.
  • Tools and Expertise You'll Bring

  • Familiarity with CRMs like HubSpot or Salesforce.
  • Experience with structured formats like YAML, JSON, Airtable, or Notion.
  • Comfort using process mapping tools like Lucidchart, Miro, or Whimsical.
  • Exposure to AI / automation tooling such as OpenAI, Azure OpenAI, LangChain, or Zapier.
  • Strong analytical, communication, and documentation skills.
  • What to Expect from Our Interview Process

    We believe in a respectful, efficient, and transparent hiring experience. Here's what you can expect :

    Step 1 : Initial Phone Screen (30 minutes)

    A brief conversation with a recruiter to learn more about your background, interests, and alignment with the role.

    Step 2 : Hiring Manager Interview (1 hour)

    A deeper discussion about the role, your relevant experience, and how you'd contribute to the team.

    Step 3 : Role-Specific Assessment or Panel Interview (1 hour)

    Depending on the role, this may include a take-home assignment, Bryq assessment, technical interview, or live case study with team members.

    Step 4 : Final Interview or Leadership Chat (1 hour)

    A final conversation with senior leadership or cross-functional team members to ensure alignment with our mission and values.

    Step 5 : Offer & Background Check

    If it's a mutual fit, we'll move forward with background check and present a competitive offer. We aim to complete this process within 2-3 weeks from your first conversation with us.

    Benefits :

    Competitive Pay - We know your worth and we pay accordingly.

    Flexible PTO - Work hard, rest well. Take the time you need to recharge.

    Remote - Fully remote within the U.S., working Eastern Time hours to keep everyone aligned.

    Full Benefits Package - Health, dental, vision

    Smart, Supportive Teammates - Collaborate with sharp minds who are kind, driven and uphold our core values : Commitment, Communication, Teamwork, Service and Integrity!

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