Senior Software Engineer, Agent Orchestration

Senior Software Engineer, Agent Orchestration

Decagon

is a leading conversational AI platform that empowers every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries in every language at any time.

Since emerging from stealth, Decagon has experienced rapid growth and partnered with industry leaders such as Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, and notable angels including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

About the Team

The Agent Orchestration team builds the core execution layer that powers every agent interaction, coordinating model reasoning, evaluating agent behavior, and ensuring agents behave reliably in real customer environments. We focus on correctness, reliability, and speed, shaping how Decagon agents plan, decide, and act across millions of interactions.

About the Role

As a Senior Software Engineer on the Agent Orchestration team, you will design and build systems that determine how Decagon agents operate under real-world conditions. You will own complex distributed systems challenges and lay foundations that help teams improve agent performance, reliability, and quality.

In this role, you will

Build the execution engine that powers intelligent agents at scale

Design systems that coordinate model reasoning and actions while staying fast and correct

Improve reliability through better testing, observability, and safeguards

Build foundations that help teams evaluate and improve agent behavior safely and continuously

Qualifications

5+ years of experience building production systems

Proficiency in Python or Typescript and comfort with asynchronous programming

Strong debugging skills across complex technical stacks

Ability to design reliable distributed systems that handle real-world failure modes

A track record of owning large technical projects end-to-end

Preferred Qualifications

Experience with real-time or low latency systems

Experience with workflow engines, agents, or model-driven applications

Experience building tooling or infrastructure for other engineers

Experience with experimentation or evaluation systems

Benefits

Medical, dental, and vision benefits

Take what you need vacation policy

Daily lunches, dinners, and snacks in the office to keep you at your best

Base Pay Range

$250,000.00 / yr - $375,000.00 / yr

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

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Location : San Francisco, CA

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