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Application Programmer Specialist
Application Programmer SpecialistUniversity of Georgia • Athens, GA
Application Programmer Specialist

Application Programmer Specialist

University of Georgia • Athens, GA
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Department

website Posting Type External Retirement Plan TRS or ORP Employment Type Employee Benefits Eligibility Benefits Eligible Full / Part time Full Time Work Schedule Additional Schedule Information M-F, 8 – 5 p.m.

Occasional evening and weekend work Advertised Salary $,-$, Commensurate with Experience Posting Date / / 5 Open until filled Yes Closing Date Proposed Starting Date / / 5 Special Instructions to Applicants We are unable to offer a work visa sponsorship for this position. You must be authorized to work in the to apply.

Priority consideration will be given to those who complete the application process by Oct. , 5; however, screening will continue until the position is filled. Location of Vacancy Athens Area EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@ ). USG Core Values Statement The University System of Georgia is comprised of our institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2..1.2 and can be found online at policymanual / section8 / C / #p8.2._personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at policymanual / section6 / C3 . Position Information Classification Title Application Analyst I FLSA Exempt FTE 1. Minimum Qualifications

Bachelor’s degree in a related field or equivalent

Preferred Qualifications

  • Experience with UGA business practices or other college or university business practices.
  • Previous use of StarRez software.
  • Experience in XML and JSON web services, utilizing REST APIs
  • Basic understanding of C# programming language Position Summary This position works closely with the application programmer principal providing application development and support for the housing information management system. This position plays a crucial role in supporting processes within University Housing, including but not limited to assignments processes for more than 9, students, portal configuration and maintenance, residential programs support and integrations with university systems. This position will document workflows and business processes by creating process maps, capturing desired states while identifying gaps in process, operations, and technology. The application programmer specialist will work independently on day-to-day tasks and will coordinate with the application programmer principal on final decisions on task changes or when new implementations are needed. Knowledge, Skills, Abilities and / or Competencies
  • Considerable knowledge of computerized information systems including the operation and maintenance of data files.
  • Experience analyzing and understanding unfamiliar business processes or performing root cause analysis to identify problems and opportunities.
  • Strong organization and analytical skills.
  • Some knowledge in the use of data processing equipment and interpret computer terminology, data, standards and instructions and relate information to the particular system.
  • Excellent customer engagement skills, including the ability to assess needs, resolve problems, and manage expectations.
  • Strong organization and process improvement skills.
  • Excellent communication skills and expertise to train stakeholders.
  • Maintain confidentiality of office information and records.
  • Familiarity with Microsoft Office suite sufficient to accomplish work assignments.

Physical Demands

  • Sit at a desk and computer for moderate periods of time.
  • Bend and / or squat to file as required.
  • Hear and verbally communicate via telephone and in person.
  • Organize and compare a large amount of data with attention to detail
  • Interpret and apply policies and procedures.
  • Remember circumstances and changes.
  • Focus on and complete detail-oriented tasks.
  • Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of or direct patient care? Yes Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website . Duties / Responsibilities Duties / Responsibilities Portal maintenance and support

  • Provide oversight for portal preparations and technical support for assignments processes, including but not limited to registration, room sign-up, contracting and assignment change requests. Conduct audits to ensure an efficient approach to benefit students and staff.
  • Maintain room space inventory in assignments database system including rent amount and configuration for current and future academic terms.
  • Maintain room space inventory for student and program classifications, working closely with housing staff and partner groups to correctly configure required spaces.
  • Ensure % accuracy of contract and addendum text on all registration and assignment change portal sections.
  • Process all scheduled and unscheduled applications and contracting in coordination with the future and current assignments specialists.
  • Assist the conferences coordinator with training and process flow as needed for the conferences season.
  • Manage StarRez web production and StarRez web development security groups configurations and implement a sound user access management solution, to include permissions assignment, user creation, user removal, security group creation, security group configuration, security group assignment, etc.
  • Manage portal user access.
  • Submit StarCare account creations and removals when necessary.
  • Design and create custom reports, forms and dashboards to meet the stakeholders needs and when necessary, modify reports, forms and dashboards to meet new stakeholder needs.
  • Design, test and implement custom processes and procedures through analysis of current systems to improve system performance, process efficiency, and process effectiveness.
  • Ensure system features continue to meet the needs of stakeholders; test and evaluate upgraded versions of software; ensure the availability, integrity, and reliability of the system.
  • Continually review current processes to identify potential improvements and bridge gaps between business operations, information technology, and student-facing housing operations.
  • Perform analysis of workflows, data collection processes, regulatory requirements, and reporting requirements to translate business requirements into data and technical specifications.
  • Identify and create innovative solutions to complex problems in partnership with internal and external stakeholders.
  • Design testing scenarios to validate applications, functions, and processes to determine the effectiveness of proposed solutions.
  • Provide direction, guidance, and in-house support for end-user concerns.
  • Document requests for system or process enhancements or integrations with other campus systems.
  • Manage and prioritize work requests.
  • Percentage of time Duties / Responsibilities Application liaison

  • Serve as a liaison between University Housing and StarCare for support inquiries.
  • Prepare reports and provide analyses on office operations, utilizing resources such as the housing database and Microsoft Excel, as required to support department processes.
  • Serve on departmental and university committees and task forces and participate in other developmental activities.
  • Perform other duties consistent with the purpose of this position as assigned.
  • Percentage of time Duties / Responsibilities Documentation and training

  • Develop and / or provide documentation and training to department staff for relevant office functions, including but not limited to, student management, report writing and retrieval and processing charges.
  • Create and update detailed documentation of processes to include into the standard operating procedures for the department.
  • Create a repository for all department user to access training documentation.
  • Percentage of time Duties / Responsibilities Exports and imports

  • Liaison with campus technical support staff to ensure all exports and imports are scheduled and completing successfully.
  • Coordinate with the Associate Director for Assignments and Contracts to ensure correct terms are being exported to Genetec and when a shift in the Genetec import timing is required.
  • Develop data export processes utilizing StarRez REST API and / or flat file to transmit to other university systems and data reporting software.
  • Percentage of time 5

    Contact Information

    Recruitment Contact Contact Details For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name Carrie Chitwood Recruitment Contact Email cachitwo@ Recruitment Contact Phone

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    Application Specialist • Athens, GA

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