Description
Job Overview : 1pm-11 : 30pm (Shift subject to change based on business needs)
The Captain is responsible for providing friendly and efficient service of food and beverage items to all guests.
Purpose :
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System :
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities :
- Possess knowledge of fine dining cuisines including French and Continental as well as table-side service
- Possess knowledge of wine and wine pairings
- Reports to work station as scheduled in proper uniform and ready to work
- Completes all side-work as directed by supervisor
- Keeps work area neat, clean and free of safety hazards
- Coordinates all orders in advance in order to avoid making any partial deliveries
- Consolidates all deliveries to ensure that hot food is maintained and delivered hot, and that all cold items are delivered cold
- Serves drinks efficiently in the proper glass with the proper garnish
- Greets Guests appropriately at their room and execute room sets as needed based upon items ordered
- Verifies orders with guests
- Checks back with guests to ensure they are enjoying their meal and determines if they have any other needs
- Presents check for tender and thanks guests for their order
- Ensures trays and carts are removed from the hotel hallways and elevator bays
- Reads and retains all pertinent information regarding daily promotions, food and beverage specials, property promotions, station assignments and scheduled entertainment from disseminated pre-shift information
- Assumes special projects as needed at the direction of the immediate supervisor
- Other duties & responsibilities as assigned
Job Requirements : (please ensure you meet the listed requirements prior to applying )
High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employmentMust be twenty-one (21) years of age or olderTwo (2) years previous experience as a server- preferredMust be able to perform basic math skillsAbility to read and write English; Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formatsMust successfully pass job interview, including a guest service auditionMust be able to respond to visual and audible cuesMust be able to lift and carry 40 poundsMust be able to work independently and as part of a team; Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environmentMust possess a high level of maturity, dependability, and punctualityMust successfully complete Responsible Vendor Alcoholic Beverage Service, and TIPS trainingMust successfully complete ServeSafe Sanitation trainingWilling to work odd and irregular hoursWilling to travel and participate in training as recommended or requiredMust have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this positionMust have willingness and ability to work in a smoke / secondary smoke environmentNATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.