Referral Coordinator

Referral Coordinator Opportunity

BluePearl Pet Hospital is now hiring for a professional, customer-service oriented Referral Coordinator to support our Internal Medicine and Surgery departments. Pay range : $22 - $29 / hr + Are you an excellent customer service professional? + Do your peers turn to you for advice, guidance, comfort, and support? + Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals? If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you. A Referral Coordinator ensures the effective, client focused, management of all referrals for the assigned service(s). As a Veterinary Referral Coordinator, you will serve as the primary point of contact for referred clients managing their referral from originating appointment through close of case.

As a BluePearl Veterinary Referral Coordinator :

• You schedule new appointments for the assigned specialty ensuring DVM(s) have record of new appointments.
• You resolve any case-related concerns prior to appointment.
• You maintain assigned specialty service(s) email and follows departmental email triage procedures.
• You gather pertinent information to ensure client understands financial obligations.
• You act as primary point of contact for clients and potential clients in their assigned specialty service(s).
• You perform post-procedural and post-surgical phone call follow up with clients.
• You receive, process and fill prescription requests, with DVM approval, for assigned specialty services(s)
• You work with primary DVMs regarding requests and routine questions.
• You provide primary care DVMs bloodwork / test results to keep them informed regarding referred clients.
• You ensure necessary communication regarding treatment is provided timely and documented appropriately.
• You provide support to clinical staff in order to facilitate the administrative components of clinical referrals for various services.

Why BluePearl?

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.