Implementation Engineer II

Implementation Engineer II

LightEdge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you!

LightEdge's Implementation Engineer II will provide courteous and professional deployment of LightEdge services while working directly with customers on complex projects. Work typically includes the configuration and troubleshooting of complex network, security, and hosted services and the development of supporting documentation.

Responsibilities

• Provide remote service delivery support and administration
• May provide on-site datacenter equipment installation
• Work directly with LightEdge solutions clients to determine project requirements
• Identify, correct, and advise on incidents related to client services
• Accept escalated service requests and incidents from team peers
• Effectively communicate project status to project managers and client
• Creation of environment design based on sales solution proposal
• Deployment of network, systems, software, and security to fulfill customer contracts
• Complete all design documentation, including equipment configuration, quickly and completely following a project completion
• Ensure project documents are complete, current, and stored appropriately
• Provide quality assurance review for service delivery team peers before service release
• Contribute toward collaborative sessions during interdepartmental discussions
• Continuous service delivery innovation and improvement
• Minimum 40 hours / week required
• Other duties as assigned

Education and Experience