Care Coordinator Supervisor

Description

Join our innovative Medical Telehealth Support Contract team, where you'll play a vital role in delivering cutting-edge remote healthcare services to Military Health System beneficiaries. As part of this dynamic program, you'll collaborate with top professionals to enhance patient care through advanced telehealth technologies and streamlined processes. We're looking for passionate individuals who are ready to make a real impact, ensuring patients receive the best care no matter where they are. With a focus on excellence, security, and innovation, this is your chance to be at the forefront of healthcare's digital transformation. If you're driven by quality and a commitment to patient safety, this opportunity is your next career move.

The Care Coordinator Call Center Supervisor leads, directs, and manages a team of Care Coordinators responsible for all outbound contact follow-up services within the Contact Center. This position covers a 24 / 7 / 365 Call Center and shift or weekend hours may be required. This position oversees the planning, coordination, and day-to-day execution of outbound contact operations, ensuring efficient workflows, high-quality customer interactions, and adherence to service level agreements (SLAs). The supervisor is accountable for maintaining exceptional customer service by monitoring performance metrics, coaching staff to improve call handling quality, and promptly addressing escalated issues.

In addition to operational oversight, the Care Coordinator Call Center Supervisor supports the full staffing lifecycle, including assisting with hiring, onboarding, training, and offboarding Care Coordinators. The role conducts regular performance reviews, provides continuous feedback, and fosters a supportive, high-performing team environment aligned with program goals. The supervisor collaborates with leadership to refine processes, resolve operational challenges, and uphold organizational policies, procedures, and performance expectations to ensure consistent, high-quality service delivery.

Primary Responsibilities :

Lead and Manage Care Coordinator Team

• Provide daily supervision, coaching, and direction to Care Coordinators responsible for outbound contact services.
• Foster a supportive and high-performing team environment that aligns with program goals.

Oversee Outbound Contact Operations

Ensure Exceptional Customer Service

Support Staffing Lifecycle Activities

Maintain Operational Excellence

Required Qualifications :

Requires a separate, quiet, private, confidential space to work from as well as having access to your own reliable high-speed internet hard wired to your home or apartment (coax or fiber from the Internet Service Provider (ISP) to your home. Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable. Must be an U.S. citizen, speak fluent English, and able to maintain and retain suitability investigation and clearance as required.

Preferred Qualifications :

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."

Original Posting : December 12, 2025

For U.S. Positions : While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range :

Pay Range $82,550.00 - $149,225.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com / careers / pay-benefits .

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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