Desktop Support

Desktop Support

New York, NY

12 months+

Responsibilities :

• To support client support team by covering following tasks;

1. Provide guidance and explanations on migration procedures and how to use the new system

2. Respond to customer inquiries related to the migration process via phone and email

3. Update customer-facing materials such as migration guides, FAQs, and support documentation

4. Track customer migration progress and conduct follow-ups to ensure smooth transitions

5. Escalate technical issues or concerns to internal teams and coordinate resolutions

6. Collect customer feedback and share suggestions for improving processes and services

7. Document support interactions and prepare reports on migration activities and customer experience

Skills :

Ability to communicate effectively in both Japanese and English (mandatory)

Strong common sense and general communication skills (mandatory)

Ability to respond flexibly to changing situations (mandatory)

Experience in banking (if possible)

Experience in customer support (if possible)

Experience with ISO and ACH-related operations (if possible)