Utility Systems Trainer

Salary : $49,316.80 Annually

Location : Lubbock, TX

Job Type : Full-Time

Job Number : U267-7512

Department : Lubbock Power & Light

Division : 7512 - Electric Customer Information Systems

Opening Date : 01 / 05 / 2026

Closing Date : 1 / 16 / 2026 5 : 00 PM Central

Summary

Prepares and conducts training programs to develop employee skills and knowledge. Machines and equipment used are a computer, standard office equipment, audio / visual equipment, IP phones, and headset.

Essential Functions

• Supervise and train the work of a staff which provides water and electrical service connection and disconnection service;
• Prepare and conduct training programs for employees to develop identified skills and knowledge;
• Formulate teaching outline and program content based on course objective;
• Compile specific training materials for end users; conduct and coordinate training classes;
• Research the software and determine the impact it will have on the current billing system;
• Research, identify, and recommend possible solutions to billing issues and problems;
• Select and prepare training materials and presentation aids;
• Administer evaluation forms to obtain feedback on course;
• Determine user needs and write materials to reflect needs;
• Analyze, develop, and communicate business practices to all operations, including changes, and determine how software impacts business procedures;
• maintain employee records related to training, and prepare reports on training activities;
• Assist in collecting and analyzing data for training needs assessment;
• use database tools to identify specific account information needed to resolve billing problems;
• Perform related duties as required.

Qualifications

Completion of a bachelor's degree in education, communications or a related field. Three to five years experience in teaching or training; or any combination of relevant education and experience which provides the following knowledge, abilities, and skills.

Knowledge and Abilities

PHYSICAL REQUIREMENTS :

Frequently lift and carry up to 10 pounds and occasionally lift and carry up to 25 pounds. Maintain the ability to :

The City of Lubbock provides a comprehensive, cost effective, health and welfare package. To view the employee benefits click

01

Do you have a Bachelor's Degree in education, communications or a related field from an accredited university?

02

Do you have three to five years of experience in teaching or training, or any combination of relevant education and experience?

Required Question