Consulting Manager

Professional Services Consulting Manager, Services Delivery Management

Snowflake is about empowering enterprises to achieve their full potential and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology and careers to the next level.

This role is remote and can be based anywhere in the United States.

As A Professional Services Consulting Manager, Services Delivery Management At Snowflake, You Will :

• Lead and develop a team of Services Delivery Managers (SDMs) who serve as our Snowflake implementation, optimization and delivery experts
• Provide operational, tactical and strategic delivery leadership portfolio of projects to deliver customer commitments on time and on budget
• Supervise and direct the operational, tactical, and strategic facets of a project portfolio, guaranteeing the prompt and budget-conscious fulfillment of client obligations.
• Working closely with SDMs, proactively identify and effectively address projects risks in a timely manner
• Demonstrate sense of ownership and accountability and contribute to the team culture
• Be a champion of continuous improvement in identifying improvement items through formal lessons learned process to constantly improve delivery processes, team capabilities and program / project management proficiencies to consistently raise the bar on customer delivery outcomes
• Mentor and manage a team of Snowflake SDMs, helping them to develop their expertise and grow their careers
• Lead recruiting and onboarding efforts for Services Delivery Managers
• Be a project and program management expert on all aspects of the Snowflake implementation and variety of project and services types
• Provide delivery quality oversight and guidance for Snowflake engagements by ensuring adherence to delivery best practices
• Work with Professional Services Practice Teams and Sales Account Teams to support sales pursuits scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects
• Work with Customers, System Integrators, and Technology Vendors on project pursuits, cadence and project progress
• Develop processes to improve our services delivery and maintain level of excellence
• Provide guidance on how to resolve customer-specific project challenges, own escalations and high profile situations
• Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake's products and marketing
• Present our services delivery capabilities to internal teams, external partners, and customers

Our Ideal Candidate Will Have :

Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?