Member Support Team Manager

A company is looking for a Manager, Member Support.

Key Responsibilities :

Oversee daily team operations to ensure task completion and accountability

Drive performance excellence by coaching the team on KPIs, SLAs, and quality standards

Mentor and develop leads and senior agents to foster skill growth and leadership readiness

Required Qualifications :

4+ years of experience in customer support roles, with 2+ years in a management position

Flexible and adaptable with the ability to pivot priorities in a dynamic environment

Experience with healthcare technical systems and internal project management tools

Able to navigate ambiguity and prioritize competing tasks effectively

Experience partnering with BPO teams is a plus