Technical Writer (Technical Publications)

Technical Writer (Technical Publications)

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Job Summary

The Technical Writer is responsible for researching, writing and editing customer-facing documentation such as user manuals, online help systems and quick installation guides. Responsible for full coverage and support of all documentation for the KVM & Serial Product Line in the IT Systems Business Unit. Provides multi‑faceted support with global team technical initiatives, editing, legal documentation, release notes, and translation as needed. Provides support for Sr. Writers across multiple business units to close any coverage gaps. Able to work with and facilitate positive relationships with all global Business Units, all Product Lines, other departments, and OEM customers with specific needs. With guided supervision and sometimes limited product specifications, can fully support and manage both local and remote documentation projects from start to finish.

Responsibilities

Researches, writes and edits various product documentation for advanced technology products.

Gathers technical information proactively, researches available engineering information and interviews engineers and other technical personnel to ensure the clarity, completeness, accuracy and quality of the documents created.

Assembles documentation in correct Vertiv or OEM format, keeping structure, content and organization consistent with established standards and styles.

Develops online help, API documentation and Command Reference Guides for software applications per established standards, styles and guidelines.

Manages multiple complex project schedules across multiple product lines and businesses simultaneously.

Other duties as assigned.

Requirements

Minimum of 3 years of related experience with a bachelor’s degree in technical writing, professional writing, digital writing / communications, journalism or English is preferred. Equivalent experience may be considered in lieu of a bachelor’s degree.

Experience with style sheets, style guides and editing processes.

Proficiency in Microsoft Office Suite, Adobe Acrobat DC Pro, Adobe InDesign, and Madcap Flare (or equivalent experience with a single‑source desktop publishing tool).

Experience with writing for software products, especially APIs.

Strong interpersonal, communication and editing skills with high attention to detail.

Self‑motivated with the desire to be a team‑player and support team goals and mission.

Ability to multi‑task in a fast‑paced, international team environment with multiple deadlines, multiple time zones, limited resources and constant change.

Additional / Preferred Qualifications

Experience with writing for localization and working with international teams.

Familiarity with AI technology within the technical writing field.

Experience with Smartsheet, SharePoint page creation, Microsoft Power BI and Clipchamp.

Experience with tracking metrics and analytics for documentation projects.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Marketing, Public Relations, and Writing / Editing

Appliances, Electrical, and Electronics Manufacturing

Vertiv is an Equal Opportunity / Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.

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