Customer Support SpecialistCrossing Hurdles • San Francisco, CA, US
Customer Support Specialist
Crossing Hurdles • San Francisco, CA, US
[job_card.variable_hours_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Role : Customer Support Specialist Compensation : $90K - $120K + Competitive Equity YOE : 3 - 8 yrs of total experience Be the first support hire Frontline for hundreds of new customers / month solving their #1 problem : hiring faster via AI recruiting marketplace. High-impact ownership Lead real-time engagement (chat, Slack, email) + pipeline updates; deep product expertise shapes onboarding at startup velocity. Elite startup traction Customer-obsessed culture ("We are the customer support team") shipping fast with extreme ownership and unmatched pace. Deep technical exposure Work closely with GMs, Strategic Leads; build support processes shaping how AI transforms recruiting.
Overview
Crossing Hurdles is a global recruitment firm partnering with leading US-based startups. We are hiring for a rapidly scaling AI recruiting marketplace, backed by top-tier venture investors (Felicis, A
- , BOND, DST Global) and building category-defining technology at the intersection of AI and hiring. The company is well-capitalized, 8x-ing revenue last year, and is assembling a world-class customer support team in San Francisco to support its next phase of scale.
Role Snapshot
About The Client
It is a fast-growing AI recruiting marketplace modernizing hiring by connecting companies with specialized recruiters and AI agents that fill roles faster and more accurately. Partners with Cursor, Palantir, Shopify, Coinbase. The first end-to-end platform combining human judgment with AI that understands hiringmaking recruiting fast, reliable, scalable worldwide.
Why you should consider
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