Insurance Customer Service Representative

About Us:

At Stansel Insurance Agency Inc., we pride ourselves on being a top-performing insurance agency with a motivated and collaborative team. With a track record of qualifying in the top 1-3% of all agencies country wide for four of the past eight years, we constantly strive for excellence in serving our clients.

Our team consists of passionate individuals, including three in-office experts and one remote professional. Together, we handle service overflow, ensuring that our clients receive exceptional support and prompt solutions. We believe in working together, leveraging our collective expertise and skills to accomplish great things.

What sets us apart is our positive and inclusive work environment. We foster a collaborative atmosphere where everyone's input is valued, and ideas are encouraged. Our office dog adds an extra touch of warmth and happiness to our workspace.

Joining our team means being a part of a dynamic and driven group. We aim to provide an environment that promotes growth, learning, and personal development. We value our employees and believe in investing in their success.

If you are passionate about the insurance industry, enjoy working in a collaborative setting, and want to be part of a team that consistently achieves outstanding results, we would love to hear from you. Join us at Stansel Insurance Agency Inc. and be part of our motivated and accomplished team.

Job Description:

We're committed to providing our clients with outstanding customer service and support. We're seeking an Insurance Customer Service Representative to join our team. Your responsibilities include servicing client accounts, answering questions, and providing personalized insurance solutions. You must be able to multi-task and work well in a team environment. The ideal candidate will have excellent communication skills, a positive attitude, and a strong desire to help others.

No insurance experience? No problem!

Are you a patient, results-oriented individual who is passionate about customer service and eager to learn about the insurance industry? We will provide the necessary training and support to develop a strong understanding of insurance products and policies. The ideal candidate should have 1+ years in customer service, such as luxury retail sales, hospitality, or business support services (telephone call centers, business service centers, collection agencies), and banking. You will need to possess strong communication skills, both verbal and written, be able to multi-task and prioritize effectively, and work well in a team environment. This is a great opportunity for someone who is looking to gain valuable experience in the insurance industry. Unlicensed Entry-level position: $29,120 per year ($14 per hour) to start. A wage increase to $39,520 per year ($19 per hour) once milestones have been met within the first 90 days of employment. Plus bonuses for each scheduled Life Insurance appointment and commission and bonus opportunities. We offer the opportunity for you to study for your Property and Casualty License while working. In addition, we offer PTO, health insurance, and much more!

Are you an experienced insurance customer service representative? Awesome!

If you are an experienced insurance customer service representative looking for a new opportunity, this is the place for you. You must have an active Property and Casualty License and Insurance coverage knowledge with an ability to communicate clearly to clients. Experienced applicants can expect starting at $39,520 per year ($19 per hour). In addition, we offer PTO, health insurance, and much more!

If you're looking for a rewarding career with a supportive team and opportunities for growth and development, we encourage you to apply for this exciting position.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

• Build and maintain strong relationships with clients to create a loyal customer base.
• Answering incoming phone calls and scheduling appointments
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Assist clients in navigating their insurance policies and answering any questions they may have.
• Maintain accurate records and documentation of client interactions and transactions.
• Utilize various computer systems for daily transactions, take premium payments, review, update, and make changes to policies, claim handling, and endorsements.
• Handle confidential information with discretion and follow established protocols.

• Property and Casualty License required. A license is not required to apply. We will pay 100% for licensing.
• 1+ years of customer-facing service experience (e.g.: luxury retail sales, hospitality, and banking). Insurance experience is a BONUS.
• Experience working in an office environment, using a multiline phone system, and utilizing computer software. Proficient typing/data entry skills.
• Showcases advanced technical and cognitive capabilities to ensure precision and accuracy in tasks.
• Possessing the ability to work autonomously, arrange tasks according to their importance, and collaborate in a team-oriented setup.
• Exemplify professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.
• Tactfully handle stressful and difficult situations with empathy.
• Possess active listening skills and an open mind to comprehend information.