Relationship Manager - US Army

Relationship Manager For The Us Army

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GHD is dedicated to driving bold, sustainable, and profitable growth by expanding and investing in our most strategically important clients.

Who are we looking for?

As a Relationship Manager for the US Army, you will play a crucial role in our Enterprise Client Program, which is designed to place the client at the center of everything we do. Your role will be to deliver exceptional client experiences that set industry standards and distinguish us from our competitors. By fostering strong, lasting relationships with the US Army Districts, you will help ensure that GHD remains at the forefront of the industry, consistently providing outstanding service and value so together with our clients we can create lasting community benefit.

You will exemplify world-class client relationship management, demonstrating empathy and leadership to contribute to the growth of GHD's Enterprise Client Portfolio (ECP). The objective of the ECP is to build strong long-term relationships, deliver innovative solutions that meet the client's biggest challenges, and provide critical input to inform enterprise decisions.

You will work across enterprise geographies and cultures to represent the client's perspective, identify growth opportunities, and share best practices to help your client achieve their objectives.

As a leader, you will coach, mentor, and support your Client Engagement Team members and the broader business to succeed throughout every stage of the client's journey with GHD. You will continuously improve client relationships, experiences, and delivery while achieving revenue growth and profitability targets.

See what the power of commitment can do for you!

Working with an energetic and high performing team, this position offers a variety of work and will see you involved in :

• Lead and mentor a high-performing client engagement team dedicated to solving the client's most challenging problems through technical skills, innovative solutions, and elevated experiences.
• Build and establish lasting relationships through consistent application of GHD's strategic account leadership methods and mindset.
• Utilize knowledge of the client's business, preferences, industry, and market trends and adopt a solution architecture mindset to identify growth opportunities, new innovations, and deliver tailored solutions, while sharing insights and best practices.
• Maintain and renew a deep knowledge and understanding of the clients' organization (such as policies, procedures, or relevant regulatory requirements) to ensure GHD's delivery adheres to their needs and requirements, taking appropriate action to resolve and / or escalate issues as appropriate.
• Promote a culture that supports learning from experience, adopting original approaches based on lessons learned, and facilitating the sharing of business-wide insights.
• Optimize investments to support the client's needs, validating their values and preferences to improve use of services and GHD's strategic relevance to the client.
• Drive financial performance by setting ambitious goals, monitoring data to inform priorities, achieving growth targets, and improving proposal win rate, value-add & client-initiated variations.
• Play a leadership role in developing a forward-looking opportunity pipeline and participating in project acquisition activities, guiding client preferences, and representing clients within GHD's tender review group (TRG) reviews.
• Champion and ensure accuracy of client data and documentation in Salesforce, using insights to support decision making, providing regular performance updates to the executive sponsor and the economic region leadership team.
• Actively seek client feedback, improve satisfaction, resolve complex issues quickly, and collaborate with teams for effective resolutions.
• Partner with the executive sponsor and CET members to intentionally build top-level relationships within the client's ecosystem to deepen the connection with GHD.
• Build a culture that supports learning from experience by adopting original approaches based on lessons learned, facilitating the sharing of client insight.
• Champion the development and execution of client project delivery processes to ensure an understanding of the client's objectives.
• Develop and deliver multi-mode communications that convey the unique needs of diverse stakeholders within the client and GHD.
• Develop own capabilities by actively participating in formal and informal training and coaching.
• Actively take advantage of marketing activities to increase engagement, and play an active role in monitoring, qualifying, and building relationships with new leads.
• Mentor the next generation of client leaders.

What you will bring to the team :

Note : Experience working with this client is a requirement.

As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, creed, religion, national origin, citizenship, color, sex, sexual orientation, gender identity, age, disability, marital status or veteran status.