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Order Processor
Order ProcessorNPA WorldWide • Santa Ana, CA, US
Order Processor

Order Processor

NPA WorldWide • Santa Ana, CA, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job description :

  • Responsible for the day-to-day operational responsibilities for the associated Service Management process area.
  • Perform backup operational responsibilities for one or more IT Service Management process areas.
  • Generate and distribute requested and cyclical reports for the associated process area.
  • Participate and support regularly scheduled service management forums.
  • Actively participate in projects to support the advancement of Service Management practices to IT.
  • Review ITSM tool records and reports to ensure compliance with quality and SLAs.
  • Create and update procedure documentation.
  • Attain a firm understanding of the Title Insurance Industry and how IT Operations Technology solutions support those business processes.

Qualifications :

  • Self-motivated
  • Solid analytical skills
  • Well-versed in the ITIL Service Management Processes
  • Technical writing skills
  • Project assessment / coordination skills
  • Knowledge of IT policies and procedures
  • Typically have 3-5 years of directly related experience.
  • ITIL v3 Foundations certification preferred
  • BS Degree or equivalent work experience.

    • Why is This a Great Opportunity :

  • Responsible for the day-to-day operational responsibilities for the associated Service Management process area.
  • Perform backup operational responsibilities for one or more IT Service Management process areas.
  • Generate and distribute requested and cyclical reports for the associated process area.
  • Participate and support regularly scheduled service management forums.
  • Actively participate in projects to support the advancement of Service Management practices to IT.
  • Review ITSM tool records and reports to ensure compliance with quality and SLAs.
  • Create and update procedure documentation.
  • Attain a firm understanding of the Title Insurance Industry and how IT Operations Technology solutions support those business processes.

    • Salary Type : Hourly

    Salary Min : $ 13

    Salary Max : $ 13

    Currency Type : USD

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