Desktop Support Specialist

FT Hybrid role, 2-3 days in Quincy, MA

Candidate must work the 2nd shift - 11 AM to 8 PM EST

• IT helpdesk technician, 3+ years experience
• Solid Understanding of Identity Access Management and best practices is desired.
• Python or PowerShell scripting is a plus.
• Great communications and ability to work with our client users and customer VIP executives at their office locations.
• Self Starter. Able to work independently. Avid learner.
• Prior MSP experience is very helpful.
• Imaging to a workstation - For MS, it would be Intune and Apple Congi - knowledge here is key
• Laptop workstation setups & user onboards is the main functions with client office support that includes A / V media rooms, Wifi / Network, Printers, Phones, Level1 Helpdesk triage & troubleshooting etc.
• Supporting Level1 / 2 ticket requests for clients as part of the helpdesk team and rolls into our Helpdesk Manager / Lead
• Some background with Windows, including Windows 11 upgrade support and rollouts to laptops
• Azure and AWS knowledge are key
• Experience supporting VP-level laptop issues
• Some background in MacOS workstation support
• Some background with InTune, Kandj,i and similar imaging and deployment software
• Position will be reporting into our Quincy Marina Bay office.s