Implementation Project Manager

Implementation Project Manager

About the Role : Grade Level (for internal use) : 09 What you will do : As an Implementation Project Manager, you will be responsible for all operational aspects of guiding new customers through an implementation lifecycle and onto our technology platform. You will be expected to conduct analyses and assess the team's practices to make sure they are operating as efficiently as possible. Your main focus will be to improve implementation procedures and tooling in order to make the implementation process as seamless as possible, which may come with complications, as there are both internal and external stakeholders whom you will have to work with. You are expected to proactively communicate the action plan, status, next steps as well as proposed solution(s) with all stakeholders. What you will do : In order to succeed in this role, you will need to be able to :

• Become an influential leader within the Onboarding team assisting management with key items such as ticket escalation, process improvements and liaison across the Product organization
• Assist management with mentorship of new team members
• Consolidate, improve and / or modify Onboarding Playbook Documentation
• Own and manage all facets of the Onboarding process for new customers, when applicable
• Query and extract data using common computer language's including SQL, C#, and Python
• Communicate status updates and next steps by phone and email to internal stakeholders and customers
• Obtain customer data, ingest it into our systems, and test the quality and expected functionality
• Manage multiple ongoing projects and client facing communication
• Quickly own and resolve relevant support tickets, explain the breakdown, and suggest process improvements for recurring cases
• In parallel, be the initial point of escalation of support tickets, when applicable
• Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements
• Communicates with clarity against the work they are leading and ensures that the priorities of others are considered
• Applies critical thinking along with solutions to issues or problems that may occur with a comprehensive view
• Uses judgment to identify and resolve day-to-day problems
• Recognize setbacks plus risks to goals / metrics and escalate as required
• Become a subject matter expert in the dealership management system and data extraction topics
• Prioritize and manage concurrent work streams with minimal supervision
• Analyze the team's current processes and suggest / implement process improvements
• Assist in building reports in Salesforce for the appropriate business need (when applicable)

Who you are : + 2+ years of relevant professional experience in a fast-moving company or in the auto industry + Has experience leading a team and / or an entire process + Strong project management skills with accountability for meeting defined deadlines; ability to effectively manage multiple projects concurrently. + Strong interpersonal and communication skills with the ability to lead complex discussions across departments when needed + Comfortable with technology and has a strong understanding of process-based tools + Proficient user of Microsoft Office 365 + Intermediate SQL / Google BigQuery knowledge + Power BI knowledge / experience a plus + Salesforce.com experience + Project Management experience a plus + A natural leader and team player + Collaborative and solutions oriented + A clear and succinct verbal and written communicator + One who enjoys process and mastery of technical detail + Proactive and assumes an ownership mindset

Right to work requirements : This role is limited for candidates with indefinite right to work within the USA or Canada.

Compensation / Benefits Information (US Applicants Only) : + S&P Global states that the anticipated base salary range for this position is $53,084 to $109,089. Final base salary for this role will be based on the individual's geographical location as well as experience and qualifications for the role. + In addition to base compensation, this role is eligible for an annual incentive plan. + This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit link https : / / spgbenefits.com / benefit-summaries / us

About automotiveMastermind : Who we are : Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com. At automotiveMastermind, we thrive on high energy at high speed. We're an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of "Drive" and "Help" have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.

What we do : Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.

What's In It For You? Our Mission : Advancing Essential Intelligence. Our People : We're more than 35,000 strong worldwideso we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values : Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits : We take care of you, so you can take care of business. We care about our people. That's why we provide everything youand your careerneed to thrive at S&P Global. Our benefits include : + Health & Wellness : Health care coverage designed for the mind and body. + Flexible Downtime : Generous time off helps keep you energized for your time on. + Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills. + Invest in Your Future : Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. + Family Friendly Perks : It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. + Beyond the Basics : From retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visit : https : / / spgbenefits.com / benefit-summaries

Global Hiring and Opportunity at S&P Global : At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert : If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment / delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here (https : / / www.spglobal.com / content / dam / spglobal / corporate / en / documents / careers / Corp_0525-Recruitment-Fraud-Alert.pdf).

Equal Opportunity Employer : S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic