TEMPORARY CPW License & Pass Employee Denver, CO

License And Pass Temporary Employee Position

This is a temporary position (9 months or less) - paying $19.00 per hour.

This announcement will remain open until filled. You are encouraged to apply early.

The mission of Colorado Department of Natural Resources is to develop, preserve, and enhance the state's natural resources for the benefit and enjoyment of current and future citizens and visitors. In an effort to build diversity and inclusion, we welcome applications from people of diverse backgrounds and abilities.

Our mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.

The License and Pass Temp will be helping primarily the Disability and Refunds Coordinators with heavy workloads during this time, but will also assist all License, Reservations & Customer Operations staff with various assignments and job shadowing, including but not limited to the following :

• Greeting customers at our front desk. Answering the phone and forwarding the calls to the appropriate CPW staff.
• Processing disability licenses, passes, and ADA accommodations to approved customers. This will include learning the regulations and statutes applicable to those programs and the processing steps.
• Organizing refund and restoration of preference point requests. This will require learning the regulations applicable to the refunds program and the processing steps.
• Learning the Integrated Parks and Wildlife System (IPAWS) license and pass system.
• Completing IPAWS administrative tasks such as merging duplicate customer records.
• Helping contact customers whose mail has been returned as undeliverable to our office.
• Looking for process improvements or efficiency opportunities and providing proposals to the team.

The ideal candidate will have an interest in the parks, wildlife, and / or the outdoor recreation profession. Experience with databases, email, and internet research is preferred. Candidates should also be well organized, detail-oriented, have excellent communication skills (verbal and written), able to work independently, multi-task effectively, and possess an overall positive attitude.

Please submit a cover letter, resume, and writing sample via email to elizabeth.ponce-delvalle@state.co.us with "License and Pass Temporary Employee Position" in the subject line. Qualified applicants will be contacted to schedule an interview.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The State of Colorado is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and / or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator at dnr_hr_employeebenefits@state.co.us.

DNR uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints : if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files and second, close the document before you attempt upload (attach) it. The Human Resources Office will be unable to assist with these types of technical issues.