Program Manager

divh2Program Manager / h2pWorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world and themselves in new ways. / ppThe Program Manager is responsible for advising, converting, and supporting students participating in WorldStrides Higher Education programs throughout a specific region (including destinations such as Australia, New Zealand, Fiji, Singapore, Japan, South Korea, China and Thailand). / ppProgram Managers guide students from application through departure, ensuring a smooth, informed, and supportive journey to studying abroad. The role includes ongoing communication with students, families, and U.S. university partners. Our team believes deeply in the power of international education and brings that enthusiasm to every student interaction. / ph3Responsibilities / h3ulliStudent Advising Case Management / liliProvide high-quality advising from application through program departure using established best practices. / liliMaintain proactive communication via phone, email, and virtual meetings. / liliReview and determine eligibility of student applications for designated program locations. / liliAdvise students on academics, course registration, host university expectations, housing, visas, budgeting, cultural preparation, and program logistics. / li / ulpProgram Operations / pulliReview course selection forms, academic documentation, and placement exams; manage accurate and highly-detailed course information. / liliManage and update pre-departure orientations for assigned locations. / liliPrepare Arrival Guides and all pre-departure materials for each student cohort. / liliSupport visa advising for destinations (e.g., Australia, Japan, New Zealand), in coordination with internal teams. / liliTrack acceptance timelines, enrollment metrics, and withdrawals; use these insights to inform best practices. / li / ulpStakeholder Communication / pulliCommunicate professionally with families and U.S. university partners regarding program details, expectations, and processes. / liliRespond to on-site incident reports in collaboration with regional teams and other internal stakeholders. / liliParticipate in the program-wide on-call rotation approximately once per year. / li / ulpProgram Improvement Team Collaboration / pulliReview program evaluations and work with the Team Lead on improvements. / liliSupport emerging projects, new program locations, and evolving responsibilities driven by enrollment trends. / liliOptional domestic travel to support recruitment efforts and pre-departure orientations at U.S. universities. / li / ulh3Qualifications / h3ulliBachelors degree. / lili13 years of professional experience preferred. / liliStrong interest in international education and student development. / liliExcellent written and oral communication skills, including strong phone presence. / liliDemonstrated critical thinking and ability to work calmly under pressure. / liliDetail-oriented with strong time-management and organizational skills. / liliAbility to work both independently and collaboratively. / liliWillingness to take on responsibilities beyond core tasks as needed. / liliAbility to lift up to 30 lbs (e.g., recruitment materials). / liliValid passport in the event international program support is needed. / liliFriendly, positive, service-oriented approach to student support. / liliExperience living, studying, or working abroad (e.g., Australia, New Zealand, Japan, South Korea, Southeast Asia). / liliPrevious experience in student advising, customer service, or administrative roles. / liliStrong intercultural communication skills in a professional context. / li / ulh3Work Perks / h3ulliFun driven environment. / liliExcellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HSA with employer contribution, and generous 401k match. / lili10 paid floating corporate holidays, 1 paid volunteer day up to 25 accrued PTO days to start accrue up to 28 over 3 years, up to 4 mental health days per year, and 5 bereavement days. / liliTuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually. / liliOpportunities for paid and discounted travel. / liliFlexible work schedule providing on-site, remote, and virtual office opportunities. / liliEncouraged participation in our Employee Resource Groups and Diversity, Equity, Inclusion council. / liliFitness Center and caf onsite at select locations. / liliEmployee Assistance Program (EAP) / liliPaid Parental, Caregiver, and Disability leave. / liliTeam Member Discount Program / li / ul / div