MSP Technical Coordinator

Job Description

Job Description

Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We’re 26 people today, scaling quickly, and investing in the leadership capacity needed to grow sustainably and serve our clients with consistency and excellence.

We are not a corporate machine — and we don’t want to be. We run lean, trust our team, and believe in leadership that works with the team, not above it. We are relationship-first, execution-focused, and allergic to bureaucracy.

The Role

If you’re someone who notices the small things everyone else misses, takes pride in doing things the right way, and strives to turn good work into great work, you may be exactly who we’re looking for.

We’re looking for a detail-oriented MSP Technical Coordinator who thrives on structure, process, consistency, and continuous improvement — someone who will ensure every client environment reflects the high standards that define the " HG Way" .

You’ll help build the foundation that keeps our services reliable, secure, and scalable — because you know that excellence starts with consistency.

What You'll Actually Do

Technical Alignment Reviews :

Conduct regular reviews of client environments using HG’s standards library.

Audit infrastructure, security, backups, and patching to maintain alignment and compliance.

Spot the small inconsistencies others miss — and fix them before they become problems.

Documentation & Risk Management :

Keep documentation current and complete (network diagrams, licenses, warranties, configurations).

Identify misalignments, assess risks, and recommend clear remediation steps.

Feed your insights into client roadmaps and strategy discussions.

Coordination & Reporting :

Partner with Service Desk and Projects teams to address gaps efficiently.

Work with our vCIO team to bring your findings into Quarterly Business Reviews.

Track and report on alignment trends — because what gets measured gets improved.

Why This Role Matters

Your attention to detail will directly shape the quality of our service and the trust our clients place in us.

You’ll be the reason our clients experience the same reliable, high-quality service every single time.

Your work ensures :

Consistency – every environment meets the same high HG standards.

Confidence – clients know their systems are in expert hands.

Efficiency – your precision helps the entire team work smarter and faster.

Who You Are

• 1-2 years of experience in MSP or enterprise IT environments.
• Meticulous and methodical — you believe accuracy is impact.
• Experience with network administration, system configuration, and documentation tools.
• Comfortable working with RMM platforms, PSA tools, and configuration management systems.
• Analytical mindset with ability to identify patterns and systemic issues.
• Excellent documentation skills and process-oriented thinking.
• Independent, self-motivated, and passionate about continuous improvement.

Where You’ll Work

What’s In It For You

Why You’ll Want to Work with Us

Employee satisfaction and growth is important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say.

Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.

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