Senior Business Process Analyst

Job Description

Senior Business Analyst / Operations Specialist

2 Days a week onsite : Naperville, IL or Toronto, CA

12 Month Contract

Overview

Provides operations expertise in the design, development, management, and implementation of projects from business‑case creation through execution. Acts as a trusted advisor to business leaders and project stakeholders, ensuring alignment with organizational goals.

Key Responsibilities

• Influences and negotiates with stakeholders to achieve business objectives.
• Identifies emerging issues and trends to support strategic decision‑making.
• Assists in developing and executing strategic plans.
• Builds and leads change‑management plans , including readiness assessments, stakeholder engagement, communication planning, and execution.
• Develops targeted communication strategies and messaging to drive adoption and behavioral change.
• Acts as a relationship manager across assigned initiatives, ensuring alignment with enterprise priorities.
• Provides recommendations and solutions based on business strategy and stakeholder needs.
• Participates in program and project design, offering subject‑matter expertise to drive outcomes.
• Conducts analysis to inform strategic recommendations and assess enterprise‑level impact.
• Collaborates with internal and external partners to design and implement programs and solutions.
• Breaks down strategic problems, analyzes data, and delivers meaningful insights.
• Monitors performance metrics and addresses project risks or issues.
• Drives cross‑functional coordination and provides logistical support for change initiatives.
• Supports execution of strategic and operational initiatives involving multiple stakeholders.
• Identifies key enablers, risks, and issues during implementation and facilitates resolutions.
• Provides specialized consulting, analytical, and technical support .
• Operates independently and handles non‑routine situations requiring judgment and problem‑solving.

Qualifications

Skills