Service Delivery Manager

Job Description

Pomeroy IT Solutions & Services is seeking to fill a Service Delivery Manager in our Des Moines, IA location.

This position is a Full Time Benefited position.

Monday – Friday 8:00 a.m. – 5:00 p.m.

Benefits include Medical, Dental, Vision, Paid Time Off

Pay is commensurate with experience.

Job Description:

The Service Delivery Manager is responsible for making sure that services are seamlessly delivered to our client. The individuals selected to fill these roles oversee a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, and reporting. The Service Delivery Manager plays a vital role in fostering the client experience by ensuring the smooth delivery of superior services that meet and exceed customer expectations. One of the key responsibilities to ensure that service delivery and service support processes are on track for the consistent delivery of an elevated level of client service in an effective and cost-efficient manner. The individuals filling this role will participate in weekly, monthly, and quarterly meetings with stakeholders providing the stakeholders with accurate reports regarding performance of the service delivery. The Service Delivery Manager will work in collaboratively with the Continuous Service Improvement Specialist to identify process advancements and technology opportunities to enhance service delivery and client satisfaction. The Service Delivery Manager will be responsible for building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments. The Service Delivery Manager will be responsible for managing finances and budgets while also determining ways to reduce costs without sacrificing customer satisfaction.

Requirements:

• Previous Leadership experience is a plus.
• 5+ years’ experience in Customer Service, Management, and Logistics may be advantageous.
• Strong skill set in MS Office Suite
• Strong customer service, project management, and quality control skills.
• Strong resource planning skills.
• Strong attention to detail is required.
• Excellent verbal and written communication skills
• Excellent customer service skills
• Strong leadership skills
• Ability to work well in a team environment
• Strong organizational skills
• Strong time management skills
• Strong planning skills
• Strong ability to manage client expectations within the structure of the contractual agreement

For over 40 years, Pomeroy has enabled technology that enhances and empowers people in the workplace.

Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a differentiator and the key to delivering digital transformation and better business outcomes. It is all about delivering an exceptional experience, one that is simple, intuitive, and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, it is the place where a person can work at any given time with full capacity to do their job productively and effectively.

We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do. We provide managed IT services to support our clients from our locations throughout North America, Latin America, and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive, and responsive.

Our field engineers support more than 50,000 sites across North America alone and respond to more than three million incidents and user requests annually covering two million desktops, laptops, smartphones and tablets, servers, printers, and other peripherals.

Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services. And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500.

Position Type

Reg. Full Time Benefitted

Hiring in the following location(s):

IAURB1 - 4299 NW Urbandale Dr, -890

Scheduled Work Days

Monday - Friday

Scheduled Work Hours

8-5