Training Analyst

Conducts basic or routine in-person and online training for program applications and / or creates / updates basic / routine training materials. These duties and responsibilities may vary based on the needs of the customer and their users. Works on routine / basic training course development projects including scoping the required resources and timeline to meet project timelines with quality results. Clearly communicates technical and non-technical information to beginner users, application owners, and other employees.

• Designs, creates and delivers basic level training in accordance with programs / projects use of the ADDIE (Analyst, Designer, Developer, Implementer, or Evaluator) system of training.
• Partners with managers and subject-matter experts (SME) to guide and direct support for the development of training plans, identify learning objectives for courses, and to identify and / or obtain sources of information for development of course material.
• Gathers information from application functional analysts, application owners, and / or subject matter experts to update lesson plans, practical exercises, learning objectives, handouts, and other materials.
• Establishes and maintains the connectivity of interactive online training via Microsoft Lync or similar technologies. Trouble shoots simple network issues with the assistance of onsite and ASM network engineers.
• Updates and maintains existing instructional materials such as lesson plans / curriculum, SOPs, learning objectives, user and instructor guides, handouts, practical exercises, and other necessary materials that are effective in assisting customer personnel and contractors attain the skills they require.
• Facilitates training on more routine / basic IT applications and customer processes in team or independent settings.
• Is prepared to deliver training outside of the normal working hours to meet customer scheduling needs.
• Actively participates in peer review sessions and offers constructive comment with the intent of improving the team's products and services.
• Supports team ideas and initiatives that contribute to the success of the customer program / project.
• Participates in the identification, execution, and evaluation of basic / routine projects to advance the appropriate uses of technology-enhanced learning, including simulation, augmented reality, online modalities, active learning, app-­‐based learning, etc.

Minimum Qualifications

Other Job Specific Skills

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