Principal Engineer, Software Development Engineering (Customer Firmware Support)

Be part of a small dynamic team of Customer Firmware Engineers within the Hard Disk Drive organization.  The Customer Firmware team is missioned to be the first touch point on technical customer engagements processes and technical discussions involving firmware.  Customer Firmware Engineers work closely with validation organizations firmware development teams as well as multiple Sales related teams.  The ideal candidate will have a passion for helping customers through technical issues ensuring Western Digital is meeting customer needs and expectations in firmware while thriving in a dynamic work environment where multi-tasking skills are challenged.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• This is position is in the Customer Firmware Support team whose mission is to ensure customer satisfaction on firmware features HDD qualifications and on-going support
• The team is responsible for bringing up new HDD products and providing firmware engineering technical support to customers throughout the product life cycle
• Communicate customer status and priorities into upper management
• Develop customer technical material and guide customers through technical discussions
• Lead internal process improvement initiatives through collaborative work sessions and training

Qualifications :

Additional Information :

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race color ancestry religion (including religious dress and grooming standards) sex (including pregnancy childbirth or related medical conditions breastfeeding or related medical conditions) gender (including a persons gender identity gender expression and gender-related appearance and behavior whether or not stereotypically associated with the persons assigned sex at birth) age national origin sexual orientation medical condition marital status (including domestic partnership status) physical disability mental disability medical condition genetic information protected medical and family care leave Civil Air Patrol status military and veteran status or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

Western Digital thrives on the power and potential of diversity. As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at to advise us of your accommodation your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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Compensation & Benefits Details

You will be eligible to be considered for bonuses under  either Western Digitals Short Term Incentive Plan (STI Plan) or the Sales Incentive Plan (SIP) which provides incentive awards based on Company and individual performance depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program which consists of restricted stock units (RSUs) or cash equivalents pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires subject to Western Digitals Standard Terms and Conditions for Restricted Stock Unit Awards.

Notice To Candidates : Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests please report it immediately to  Western Digital Ethics Helpline or email .

Remote Work : No

Employment Type : Full-time

Key Skills

Continuous Integration,Docker,Jenkins,Python,System Design,Agile,C / C++,Go,Systems Engineering,Software Development,Java,Distributed Systems

Experience : years

Vacancy : 1