User Experience Researcher

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Healthcare is changing in big ways, and CoverMyMeds is in the middle of it all! As a UX Researcher at CoverMyMeds, you will utilize a variety of research methodologies to advocate for human-centered product decisions to help patients receive the medicine they need to live healthy lives.

We are open to Remote Candidates for this opportunity.

What You'll Do:

As a member of the CoverMyMeds UX Team, you will be tasked with understanding user behavior and their interaction with current and potential solutions to generate new insights to help evolve our product offerings. You will join a mid-sized team doing big things in healthcare, with endless opportunities to continue learning and mentoring others. Like most growing companies, the job content of all positions varies daily as everyone pitches in to get the job done, but your primary responsibilities will include...

• Partner with UX Team members, Product, Engineering, Analytics, and Customer Success to identify opportunities in the product experience.
  
• Collaborate daily as a dedicated member of a product team comprised of Product, Engineering, and UX professionals.
  
• Support the product team in product discovery by utilizing research best practices.
  
• Utilize a diverse set of technical skills including survey design, experiment design, quantitative analysis, unmoderated and moderated user research.
  
• Work with Senior team members to design strategy through consideration for long-term product vision and scalable UX patterns and practices.
  
• Actively participate and inform experiments to test hypotheses and assumptions.
  
• Facilitate ideation workshops with product team members to create a collaborative design environment.
  
• Conduct qualitative and quantitative research to inform product strategy and design decision- making.
  
• Become an expert on our users by continually iterating, refining, and testing concepts.
  
• Present research outcomes effectively utilizing compelling storytelling.
  
• Serve as an expert in your product team; champion and enable UX within a growing organization.
  

About You:

• You are curious about human behavior and strive to understand why people behave the way they do.
  
• 4+ years of experience in UX Research, focused on digital products.
  
• You are passionate about shaping the future of healthcare knowing we face nebulous and undefined problems today.
  
• You possess a keen understanding of both quantitative and qualitative research best practices and know when and how to apply each.
  
• You are committed to empowering cross-functional teams to understand and utilize UX best practices.
  
• Comfortable selecting the best methods and techniques to uncover unique insights in a fast- paced environment.
  
• Working understanding of the design process, from discovery to design and evaluation.
  
• Comfortable with and enjoy sharing the responsibility of understanding our users with product stakeholders.
  
• Demonstrated experience working in a complex business environment, including working with cross-functional teams to understand their needs.
  
• You have good written and verbal communication skills and use them to effectively execute research activities and bring stakeholders into the process.
  
• You are learning to balance strategy, research, interaction, and visual design.
  
• You are comfortable with adapting and improving as CoverMyMeds products mature.
  

Technical Nice-to-Haves:

• Comfortable with product process tools such as Miro, Lucid Chart and FigJam .
  
• Familiarity working in research tools such as UserTesting , User Interviews or Qualtrics.
  
• Aptitude for product analytics tools and behavioral analysis methods.
  
• Experience in healthcare and Specialty medication industries.
  

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$108,400 - $180,600

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com .

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to Disability_Accommodation@McKesson.com .

Join us at McKesson!