Sr. Operations Analyst

Senior Business Operations Analyst

As a Senior Business Operations Analyst, you will be the operational backbone that enables our wider global team to thrive. You will identify automation opportunities, suggest process improvements, support contract compliance, and oversee key operational processes like CPIs, KPIs, onboarding, and more. We are looking for a proactive problem-solver who digs into the "why" behind every task and embraces opportunities to make things better. If you have a customer-first mindset, are eager to grow at CBRE, and enjoy creating order out of complexity, this role offers the perfect environment to contribute alongside a high-performing team and drive process improvements that make a tangible impact.

You'll work closely with senior leaders across a full service & global account, giving you a front-row seat (and influence on) key global policies, programs, and decisions.

What You'll Do

Compliance, Assurance, & Contract Management

• Oversee approval workflows and lead process optimization for service lines.
• Conduct the annual review of the contract compliance checklist to ensure adherence to standards.
• Manage Master Services Agreement (MSA) abstracts and maintain updates for contract documentation.
• Conduct monthly access management and vendor audits to ensure operational compliance.
• Maintain the integrity of our shared knowledge by managing the QMS (Quality Management System) and shared drives

Performance Management & Reporting

Operational & Foundational Support

Continuous Improvement & Innovation

What You'll Need

Education / Experience : Bachelor's Degree preferred with 2-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

Analytical Skills : Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents. Understanding of existing procedures and standards to solve slightly complex problems.

Technical Proficiency : In-depth knowledge of Google Suite and Microsoft Office products (Word, Excel, Outlook, etc.). Experience with workflow approval tools (Appsheets, Form Workflow Plus) and Google suite integrations, as well as AI tools (Gemini, etc) highly encouraged.

Soft Skills : Strong organizational skills with an improvement & inquisitive mindset. Ability to explain complex information to others in straightforward situations.

Math / Data Skills : Advanced math skills with the ability to calculate figures such as percentages and fractions for performance reporting

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Sr. Operations Analyst position is $105,000 annually with bonus eligibility and the maximum salary for the position is $115,000 annually with bonus eligibility. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).