Collections and Recovery Specialist

Join a Team Thats Passionate About Making Lives Better!

At Bill Gosling Outsourcing we believe that success starts with an amazing team. We are a global leader in outsourcing solutions we focus on making lives better one connection at a time. We provide tailored solutions to businesses around the globe specializing in customer care sales and financial services. Were looking for enthusiastic driven individuals to join our dynamic work environment where fun meets results !

Are you ready to make a real difference for customers and the company

In this role you will help individuals navigate financial hardship while driving real business impact. If youre someone who thrives in a fast-paced ever-evolving environment and loves the challenge of meaningful goal-driven work this is your opportunity to shine.

What Youll Do :

As a Collections and Recovery Specialist youll play a crucial role in helping clients recover delinquent loan products and past-due accounts. Youll negotiate payment solutions with empathy and professionalism empowering consumers to regain financial control and earning strong commission while doing it.

Contacting consumers to collect on overdue accounts via outbound and inbound calls

Negotiating payoffs settlements and payment plans

Communicating with respect and empathy offering realistic solutions to distressed clients

Documenting all communications and guiding customers through payment systems (online or IVR)

Navigating state-specific collection laws and legal recovery processes

Managing daily work logs prioritizing accounts and maintaining call productivity

Performing skip tracing and using investigative tools to locate consumers

Completing required compliance certifications per client and regulatory guidelines

What Were Looking For :

Work Environment & Location

We have onsite and hybrid opportunities available.

For all hybrid positions we require a minimum of 3 months onsite at the start of employment. Hybrid is assigned based on performance and attendance adherence.

Our office is located at 4410 E Claiborne Square Hampton VA 23666 USA

Work Experience

Previous experience in collections and debt recovery is required

Skills & Abilities

A self-starter who communicates clearly and professionally

Someone who goes the extra mile to support clients and team goals

A results-driven individual who thrives on meeting and exceeding targets

A team player who brings energy and collaboration to every task

Why Join Us

Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.

Comprehensive Training : We offer extensive paid training to ensure youre equipped for success.

Team-Oriented Culture : Work in a collaborative supportive environment with peers who are passionate about what they do.

Diversity & Inclusion : We celebrate the unique perspectives and contributions of all our employees.

Fun Workplace : Join a vibrant team that knows how to have fun! From team engagement activities to social events we foster a lively and inclusive work environment where youll build strong connections.

State-of-the-Art Offices : Work in our modern well-equipped offices designed to enhance collaboration and productivity.

Rewarding Work : Help businesses grow while making a real difference in peoples lives!

Get to Know Us Better! Follow us to get an insider view of our team in action our values in motion and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram : bgocareers

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Website applying to this position you acknowledge that you have read and understood Bill Gosling Outsourcings and consent to the collection use and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race gender age ability status or any other characteristic you are valued here. If you require accommodations at any stage of the hiring process we are happy to work with you to ensure you have the support you need just let us know.

Bill Gosling Outsourcing Where your career thrives!

Required Experience :

IC

Key Skills

Internship,Deputy,Elevator Maintenance,Jms,Animal Charity

Employment Type : Full-Time

Experience : years

Vacancy : 1