Patient Contact Center Representative

A company is looking for a Patient Contact Center Representative.

Key Responsibilities

Handle a high volume of inbound and outbound calls while providing professional and empathetic service

Document interactions accurately in pharmacy software and route calls to appropriate pharmacy staff

Assist patients with inquiries related to medication delivery, insurance, and appointment scheduling

Required Qualifications

High School Diploma, GED, or equivalent

At least 1 year of experience in a contact center or customer service role

Proficiency in Microsoft Office Outlook and Teams

Familiarity with CRM systems and data entry

Ability to work independently in a remote environment