Senior Manager, Quality Assurance

Description

Location : In-person, Lawrence, MA

This role is responsible for driving quality processes and practices throughout the entire product lifecycle, from initial design to end-of-life. The Senior Manager will collaborate closely with Manufacturing Operations, Engineering, and parts suppliers to ensure the delivery of robust products that meet Bigbelly's objectives for manufacturability, cost, quality, and on-time delivery. The ideal candidate will possess a strong track record in the Manufacturing of electromechanical systems and PCBAs.

• Quality Assurance in Manufacturing : Verify proper specification and inspection of components and finished goods. Ensure manufacturing processes are well-designed, analyzed, and validated.
• Supplier Quality Management : Evaluate component and sub-assembly subcontractors to guarantee hardware quality and adherence to relevant standards and regulations.
• Process and Quality Planning : Partner with the Plant Manager to develop, implement, and maintain essential documentation such as Process Flows, Control Plans, Measurement System Analyses (MSAs), and Quality Plans.
• Inspection and Testing : Establish and implement effective inspections, test methodologies, and sampling plans to confirm that supplier parts and assembled products meet specifications and expectations.
• Technical Expertise : Provide technical guidance in conducting Process Failure Mode and Effects Analyses (PFMEAs) with Suppliers and in developing process validations.
• Supplier Change Management : Ensure proper approval, documentation, and communication of Supplier Change Requests.
• Problem Solving and Failure Analysis : Support quality metrics and provide leadership in resolving issues and conduct failure analysis with manufacturing partners and component suppliers.
• Design for Manufacturability (DFM) : Support DFM initiatives both within Bigbelly and with manufacturing partners.
• Mechanical Design Support : Offer guidance and support to the mechanical design team to facilitate successful new design introductions at mechanical fabrication vendors, including First Article Inspection and First Off Tool Sample approval.
• Root Cause Analysis and Corrective Actions : Conduct thorough root cause investigations for product quality issues and implement appropriate corrective and preventive actions. Investigate and report on field quality issues and product failures, leading cross-functional resolution efforts.
• Reliability Monitoring : Calculate and monitor the Mean Time Between Failures (MTBF) of designed products and recommend improvements to enhance reliability.
• ISO Certifications : Conduct timely audits of our ISO 9001 and ISO 14001 for compliance as well as process improvement.

Requirements

Required :

Preferred Additional Skills and Qualifications :