Customer Service Advocate

Join Prov Inc as a Full-Time Customer Service Advocate and embark on an exciting journey in a vibrant team environment right here in Sandy, Utah! This onsite role offers an opportunity to engage directly with customers, solving problems and delivering solutions that truly make a difference. Your empathy and customer-centric approach will be celebrated in a fun and flexible workplace that encourages forward-thinking.

With a competitive pay range of $16-$19 per hour , this position not only values your contributions but also promotes personal growth. You will be part of a culture that prioritizes excellence and integrity, ensuring every day is not just a job, but a chance to impact lives positively. You will be given great benefits such as 401(k), paid training, paid time off, and Snack / Drink Room. Step into a rewarding career with Prov Inc, where your passion for helping others can shine!

What's your day like?

As a Full-Time Customer Service Advocate at Prov Inc, you'll play a vital role in ensuring our customers receive 5-star service with every interaction. Your day will be filled with answering calls, addressing inquiries, and providing tailored solutions that enhance customer satisfaction. Collaboration with your team members will be key, as you work together to schedule tests and streamline processes. You'll also take pride in meticulously keeping records of all interactions in our call center database, ensuring accurate documentation and communication.

Your dedication to excellence will help us maintain our reputation as a customer-focused company in Sandy, Utah!

Schedule : Monday-Friday 6 : 00am-2 : 30pm MT

What you need to be successful

To thrive as a Full-Time Customer Service Advocate at Prov Inc, you'll need a blend of essential skills and experience. A High School Diploma (or equivalent) is the foundation, complemented by previous experience in a customer support role that equips you with practical knowledge. Excellent verbal and written communication skills are vital to effectively engage with customers and convey information clearly. Adaptability and flexibility are crucial in navigating a dynamic work environment, enabling you to respond to varied customer needs.

Additionally, a typing speed of at least 30 WPM will facilitate efficient documentation and data entry in our call center database. These skills will help you excel in delivering outstanding service while fostering a collaborative atmosphere with your team.

Knowledge and skills required for the position are :

• Bilingual in English and Spanish
• High School Diploma (or equivalent)
• Previous experience in a customer support role
• Excellent verbal and written communication skills
• Adaptability and flexibility
• Typing minimum of 30 WPM

Make your move

If you think this job aligns with your requirements, then submitting an application is simple. Good luck!

Qualifications :

Minimum Requirements :

Benefits :

Work Environment : This is a fully in-person position based in our Sandy, UT office.

Relocation : Candidates must be able to relocate to Sandy, UT 84070 prior to starting.

EEO Statement : Prov Exam is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, gender identity, genetic information, or any other protected status under applicable law.